Experience

DQA

• Portugal
• Design
• 1 - 100 Employee

• Consulting Director

  • Nov 2021 - Present

• Senior Manager

  • Jan 2019 - Nov 2021

  Helping organisations create, improve and remediate delivery and organisational architecture and governance specialising in Agile, DevOps and influencing change.



IntegrationQA

• United Kingdom
• Business Consulting and Services

• Lean/Agile Consultant and Coach

  • Sep 2017 - Jan 2019

  Providing Lean/Agile consulting services for adoption, implementation, and delivery to increase business value Providing Lean/Agile consulting services for adoption, implementation, and delivery to increase business value



ACT Government

• Australia
• Government Administration
• 700 & Above Employee

• Application Development Manager - Shared Services ICT

  • Jul 2015 - Sep 2017

  Providing Agile Application Development Services within ACT Government (~40 apps)Implemented Whole Of Government Application Portfolio Management Service to enable strategic investment decisions and identify cost saving potential (over 500 applications successfully entered). ITNews article published - http://tinyurl.com/itnewshamish.Introduced and Implemented DevOps culture to increase production release velocity from 3-6 months to every 2 weeks and reduce release times from 1-2 hours to 1-2 minutes through automation to increase return on investment and benefits realisation velocity.Converted team (18) into 4 Scrum teams to increase throughput, customer feedback loops and limit work in progress to expedite business value realisation and enable continuous improvement.Implemented WHOG Application Lifecycle Management Service to centralise requirement, source code, testing and deployment management (Microsoft TFS).Currently implementing WHOG CRM (Microsoft Dynamics 365) and Business Intelligence/Data Visualisation (Microsoft PowerBI) services.

• Senior Application Delivery Officer - Shared Services ICT

  • Jun 2013 - Jun 2015

  -Managed software delivery from requirement to production (300+ successful releases)-Client relations-Established and maintained relationships with all teams involved in the development and deployment pipeline to expedite issue resolution and release times

• Activity Lead - Projects Front Door Initiative

  • Sep 2014 - Feb 2015

  -Implemented single point of contact ("Front Door") for Directorates to initiate ICT projects with Shared Services ICT to increase consistency and business outcome delivery-Provided communications to ensure consistent understanding of the initiative between internal Shared Services ICT teams and Directorates to increase uptake and support-Educated Directorate staff on the ICT project process through a promotional brochure-Staffed the "Front Door" using internal SSICT staff and external consultant partners to provide excellent customer service

• Application Delivery Officer

  • 2011 - 2013

  -Managed software delivery from requirement to production (300+ successful releases) -Client relations -Established and maintained relationships with all teams involved in the development and deployment pipeline to expedite issue resolution and release times -Managed software delivery from requirement to production (300+ successful releases) -Client relations -Established and maintained relationships with all teams involved in the development and deployment pipeline to expedite issue resolution and release times

• IT Service Management Queue Administrator, InTact

  • Nov 2008 - Dec 2008

  -Reduced IT Service Management queue from over 50 tasks to 0 in 1 month -Reduced IT Service Management queue from over 50 tasks to 0 in 1 month