Experience

Jims Mowing NSW

• Australia
• Consumer Services
• 1 - 100 Employee

• Franchise Owner

  • Mar 2017 - Present

  Built a new client base in Cherrybrook for the business while servicing clients on the north shore. Sold two splits (new franchises) from the business due to ongoing growth. Continued to grow the business after selling splits to maintain revenue. Maintained financial documentation and physical machinery. Trained staff to provide premium service, resulting in staff being sought out for other franchisees. Developed gardening and lawn programs to ensure customer retention and predictable cash flow. Show less



United Resource Management

• Commercial Business Manager

  • Jul 2016 - Feb 2017

  Lead a team including inbound call centre, sales staff and temporary staff to deliver prompt customer service, revenue growth and government programs. Managed business reporting and IT systems. Lead a team including inbound call centre, sales staff and temporary staff to deliver prompt customer service, revenue growth and government programs. Managed business reporting and IT systems.



NEXTGEN Group

• Australia
• IT Services and IT Consulting
• 100 - 200 Employee

• Operations and Procurement Manager

  • Dec 2013 - Feb 2016

  Lead a team including the IT Manager and Operations Coordinator. Created and developed third party logistics practice while responsible for all Operational processes including procurement, IT systems, ERP and day to day facility management. Provided streamlined order entry and reporting processes, improving efficiency and transparency to the business. Three time NEXTGEN Giraffe Award winner. Lead a team including the IT Manager and Operations Coordinator. Created and developed third party logistics practice while responsible for all Operational processes including procurement, IT systems, ERP and day to day facility management. Provided streamlined order entry and reporting processes, improving efficiency and transparency to the business. Three time NEXTGEN Giraffe Award winner.



Lenovo

• China
• IT Services and IT Consulting
• 700 & Above Employee

• Services Product Manager

  • Oct 2011 - Dec 2013

  Developed product range, pricing, marketing plan and sales strategy for Lenovo services and warranty products. Provide training, marketing support and product specialist knowledge to sales staff, reseller channel and distributors. Designed and implemented operational processes to facilitate sales and compliance requirements. Lenovo Star Award winner 2013. Developed product range, pricing, marketing plan and sales strategy for Lenovo services and warranty products. Provide training, marketing support and product specialist knowledge to sales staff, reseller channel and distributors. Designed and implemented operational processes to facilitate sales and compliance requirements. Lenovo Star Award winner 2013.



Ingram Micro

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Group Vendor Manager

  • May 2011 - Oct 2011

  Lead a team including two national product and inventory managers and a sales specialist.Inventory management including forecasting, SKU and data management, delivery scheduling, aged provisioning and clearance and return management.Managed relationship between Cisco and Ingram Micro and other external stakeholders.Multiple tier sales target achievement, forecasting and reporting.Overall competitive pricing strategy.Lead a process overhaul that recovered and resolved $2.3M in outstanding claims and cleared $1.5M in aged stock.Streamlined logistics procedures to provide a net benefit in product delivery timelines. Show less

• Local Process Owner - IM Global

  • Jan 2010 - May 2011

  As part of a team of project managers, implemented a global ERP system as the back bone of the Ingram Micro business to ensure a standardised and healthy platform for future growth.Managed Licensing, Procurement and Product Management component of Australian Ingram Micro SAP global rollout project. Developed procurement and inventory process framework as part of implementation.Using a team of 20 handpicked super users, trained and enabled 400 staff on SAP system, providing context with legacy ERP and tailoring training to audience.Managed various worldwide project teams to ensure resources were focussed on prioritised tasks and solution was meeting requirements. Show less

• APC Group Vendor Manager

  • May 2008 - Jan 2010

  Lead a team consisting of a business development manager, product manager, solutions architect and a product specialist.Grew and maintained $30M business unit spanning run rate product to enterprise project business.Started and developed $6M project business including hiring of product manager and solutions architect to support the initiative.Managed infrastructure installation of Ingram Micro’s $6M demonstration facility.Management of Ingram’s end to end logistics processes including data centre project delivery management and special, coordinated heavy logistics organisations.Inventory management including forecasting, SKU and data management, delivery scheduling, aged provisioning and clearance and return management.Developed inventory purchasing budget based on sales forecasts.Provided regular tailored and varied partner enablement sessions with both internal and external business partners.Managed relationship between Ingram Micro and APC.APC Award of Excellence winner, 2009. Show less

• Vendor Manager

  • Jul 2006 - May 2008

  McAfee, 3Com, NComputing, Extreme Networks

• Software Licensing Specialist

  • Oct 2004 - Jul 2006



CSC

• United States
• Information Technology & Services
• 700 & Above Employee

• Software Licensing BDM

  • Sep 2003 - Sep 2004



Datacom Connect, Inc.

• Software Licensing Specialist

  • Mar 2002 - Sep 2003



Fastway Couriers

• Australia
• Freight and Package Transportation
• 400 - 500 Employee

• Owner Operator

  • Jul 2000 - Sep 2001



Connect Interactive - Microsoft

• Microsoft Licensing Specialist

  • 1999 - 2000