Experience

Currant Fielding Solutions

• United States
• Market Research
• 1 - 100 Employee

• Managing Partner

  • Nov 2018 - Present

  Oversee the day-to-day operations of the Service Delivery Center in New Delhi, focusing on CATI market research projects. Ensure on-time delivery and timely completion of projects, while maintaining high-quality standards in line with client expectations. Manage a dedicated team of professionals, providing guidance and support to achieve project milestones and goals. Foster strong relationships with clients, understanding their needs and ensuring our services consistently exceed their expectations. Collaborate with internal teams to optimize processes and workflows, driving efficiency and continuous improvement throughout the organization. Leverage industry expertise to develop and implement innovative strategies for business growth and success. Show less



TBCS Research

• New Delhi Area, India

• Director- Client Service

  • Nov 2007 - Mar 2018

  • Accountable for establishing the operations and outsourcing model from scratch including setting up other departments (Business Development, Accounts, HR, etc.). • Working as the Head - Service Delivery and steering primary research & secondary research, data processing and survey programming activities. • Acting as the Head - India operations and involved in HR management entailing recruitment, training, transition, capacity development, etc. • Developing and maintaining sound relationship with prospective clients & existing customers, ensuring customer (external and internal) satisfaction through quality service delivery. • Conceptualizing and implementing effective processes to plan, control and monitor the productivity & quality metrics. • Providing cross functional support and leadership to the entire team, conducting performance appraisal and ensuring career development. • Imparting training and motivating team members to enhance individual and overall group objectives. Show less



Exevo India Ltd

• Manager Research

  • May 2005 - Nov 2007

  • Managed market research projects including data collection (surveys), lead generation and primary analysis with the help of 54 personnel comprising of Associates, Senior Associates, Team Leaders and Assistant Managers. • Worked as the Key Account Manager for all assigned clients' requirements and acted as the SPOC for the clients. • Interacted with clients, managed client expectations (internal and external) and ensured quality service delivery in compliance with SLAs and clients’ requirements. • Facilitated service delivery and quality service level agreements of the clients in close coordination with the Team Leaders and Assistant Managers. • Periodically monitored project performance, developed strategies to enhance performance, reviewed project reports, spot trends & issues, provide requisite support and updated COO on project progress. • Allocated Research Associates on new projects based on individual skills and performance and imparted trainings on project & quality guidelines and project concepts. Show less



Evalueserve

• Switzerland
• IT Services and IT Consulting
• 700 & Above Employee

• Research Analyst

  • Mar 2003 - May 2005

  • Led a team of 20 Associates for outbound data collection projects primarily in the UK and US sectors and coordinated with clients for any database requirement and resolving issues. • Coordinated with the management team in US and updated on projects’ performance and attained & surpassed the daily targets set by the Head of Operations. • Selected and recruited skilled candidates for various market research projects and trained newly recruited & existing group members on new projects. • Responsible for resource allocation, maintaining the leave database and preparing weekly / monthly MIS. • Ensured smooth running of the existing projects through effective man management and maintaining sound relationship with the clients. Show less