Managing Partner

• Sep 2021 - Present

Application Support Analyst

• Oct 2020 - Sep 2021

• Handled L2 and L3 HIS Application support as part of middle east team reporting directly to Sydney. • Handled government, corporate and private clients in UAE, Oman, Qatar, Australia and Europe. • Contributed to training and implementation department’s activities. • Coordination with BA Team and Development team in Russia for client requirements. • Promoting new features and products to improve customer experience. • Knowledge and expertise with the following tech: -Database -SQL -Analytics -HL7 Integrations with other HIS applications -Xray and Imaging Systems -Terminal Server -File server -Backup. Show less

IT support

• May 2018 - Oct 2020

Resident engineer with Mohamed Bin Rashid University (MBRU) and Dubai Dental Hospital (DDH). Hands-on expertise in the following: - • Acting as the primary point of support for faculty, staff and residents: - Managing helpdesk, identifying and resolving issues on site and remotely, troubleshooting and guidance for enterprise applications, educational software, coordination with different teams for solutions. • HIS Software: - Supporting clinical applications for dental practice management, multiple X-ray systems, imaging solutions and training for new staff. • Inventory- Keeping track of hardware and software assets, license management, troubleshooting, coordination with vendors for warranty and repair. • Knowledge on Office 365 products, active directory, print server, firewall, switching, exchange server, network drives, VPN, group policy, automated email signature and anti-virus applications. • Taking backups and replacing tapes, routine checkups, setting up meeting rooms and video conferencing. Backup, restore and recovering user data and mail archives. • Familiar with multiple helpdesks, access points, IP phones, PCs and laptops, docking stations, Xerox and HP printers, scanners, peripherals and mobile hardware. Show less

IT Support Engineer

• Feb 2017 - Oct 2020

Fulfilled responsibilities initially as backfill support for company’s clients- Belhoul Group, Dubai Healthcare City, Al Jalila Children’s Hospital, Islamic Affairs and Charitable Activities Department& British American Tobacco. ITIL and CCNA certified. Fulfilled responsibilities initially as backfill support for company’s clients- Belhoul Group, Dubai Healthcare City, Al Jalila Children’s Hospital, Islamic Affairs and Charitable Activities Department& British American Tobacco. ITIL and CCNA certified.

Intern - Software Testing

• Aug 2016 - Jan 2017

Investigating the quality of developed software by detecting bugs and defects thereby improving the quality and performance. Testing individual modules and final products by using different methodologies and associated procedures. Hands on experience with testing tools, input combinations and preparing test script. Tested web based and mobile applications for error free and efficient working. Investigating the quality of developed software by detecting bugs and defects thereby improving the quality and performance. Testing individual modules and final products by using different methodologies and associated procedures. Hands on experience with testing tools, input combinations and preparing test script. Tested web based and mobile applications for error free and efficient working.