Hameem Shaik

Information Technology Support Officer at General Homecare
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Contact Information
us****@****om
(386) 825-5501
Location
AU

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Credentials

  • Google IT Support Certificate
    Coursera | Google
    Feb, 2023
    - Oct, 2024
  • IT Security: Defense against the digital dark arts
    Coursera | Google
    Feb, 2023
    - Oct, 2024
  • System Administration and IT Infrastructure Services
    Coursera | Google
    Jan, 2023
    - Oct, 2024
  • Operating Systems and You: Becoming a Power User
    Coursera | Google
    Jul, 2021
    - Oct, 2024
  • The Bits and Bytes of Computer Networking
    Coursera | Google
    Apr, 2021
    - Oct, 2024
  • Active Directory & Group Policy
    Udemy
    Mar, 2021
    - Oct, 2024
  • Technical Support Fundamentals
    Coursera | Google
    Mar, 2021
    - Oct, 2024
  • IT Help Desk for Beginners
    LinkedIn
    Feb, 2021
    - Oct, 2024
  • ITIL Foundation Level 4
    AXELOS Global Best Practice
    Sep, 2020
    - Oct, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Dec, 2020
    - Oct, 2024

Experience

  • General Homecare
    • Australia
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Information Technology Support Officer
      • Oct 2021 - Present
  • Coles Express
    • Australia
    • Retail
    • 300 - 400 Employee
    • Customer Service Representative
      • Jan 2020 - Dec 2021
  • Wave9 IT Solutions Pvt Ltd
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Information Technology Support Analyst
      • May 2015 - Jan 2018

      Installed and configured computer hardware, software, systems, networks, printers, scanners, SOE imaging, roll outs, data transfer, fault diagnosis, and post-installation support and maintained PCs and SCCM servers for all users. Working knowledge in AD 2016 architecture and infrastructure (LDAP, Directory Replication, Group Policy, Security, Schema changes, etc.,), Kerberos and Windows Authentication, to include authentication with other technologies for Single Sign-On. Effectively resolved and escalated Level-1 IT issues including hardware, applications and email according to SLA. Follows documented workflow and established standards to resolve routine and newly reported issues. Equipped with the fundamentals of innovation, professionalism and ethical practices, and gain a competitive edge in the modern business environment. Managed projects with effective communication and supporting large teams. Show less

Education

  • The WIlliam Light Institute
    Professional Year Program (ICT)
    2021 - 2022
  • La Trobe University
    Master's degree, Information and Communication Technology
    2018 - 2020
  • Jawaharlal Nehru Technological University, Kakinada
    Bachelor's degree, Electronics and Communications Engineering
    2010 - 2014

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