Senior Business Systems Analyst

• Jan 2018 - Present

Business System Analyst

• Dec 2016 - Dec 2017

Responsible for the development and support of Peet's core business applications.

Senior Analyst Programmer

• Dec 2014 - Nov 2016

Responsible for overseeing the company's requirements, development, testing and deployment of Microsoft CRM and BI projectsConverting client requirements and functional specifications to technical design with effort estimation and doing development for the sameCreating, updating, and reviewing project plansDesign and implement BI solution to develop business reports using Microsoft BI stack (SSIS, SSRS and SSAS)Reporting and Dashboards (Tableau)Experience in 3 full lifecycle implementation of Microsoft Dynamics CRM 2015/2016 including Sales, Services and Marketing modules.Design, Implement and Manage Client Survey system using Microsoft Sure Step methodology

Section Incharge, IS Operations

• Jan 2010 - Nov 2014

Joined the company as Systems Analyst, moved on upward career trajectories, to merit promotion to the position of Senior Systems Analyst/IS Operations (Section Head).Designation Chronology:• Jan 2009 - Present: Senior Systems Analyst/IS Operations (Section Head)• Jan 2007 - Dec 2008: Systems Analyst / IT Development & Security Officer• Nov 2000 - Dec 2006: Systems AnalystHighlights:• Efficiently managed overall IS operations (comprising of 100 servers with more than 40 WAN links) of the company and its 6 affiliates, as per the set standards.• Achieved annual savings of $350K in hardware costs as well as improved network reliability by 300 % by outsourcing entire Production Data Center to the third party as well as negotiating long term co-hosting/managed services contract in favor of the company.• Successfully developed IS services shared costing and led negotiations with affiliates to sign an internal SLA, to meet their diversified business requirements.Key Responsibilities as Senior Systems Analyst/IS Operations (Section Head) (Jan 2009 - Present):• Leading strategic technological planning by prioritizing technology initiatives and coordinating the deployment of requisite technologies in alignment with business/ user requirements.• Identifying the project goals and scope, including associated risks and building a structured approach to successfully complete the projects in the allotted time.• Analyzing core business processes to design appropriate systems for achieving significant improvements in critical performance measures, such as cost, quality, service and speed.• Establishing KPIs, monitoring operational status of installed systems/networks, identifying technical anomalies and implementing corrections to data, system and processes for efficient troubleshooting.

Senior System Analyst

• Jan 2009 - Dec 2009

Key Responsibilities as Senior Systems Analyst(Jan 2009 - Dec 2009) Assuming responsibility for analysis, redesign and upkeep of network to adapt with changing organizational needs. Supporting optimization activities by analyzing current capacity and effecting new additions.• Creating and maintaining an effective disaster recovery/business continuity plans as well as defining RPO/RTO for business application/services, to overcome resource shortcomings and maintain productivity.• Devising security policies/procedures, installing firewall, SSL, VPN, ACL IPS/IDS, antivirus and other security patches, to maintain conducive environment for users and uphold confidentiality of company information.• Building systems capability that reflects the highest state of technical sophistication consistent with the organization’s needs and budget.• Conducting research to remain up-to-date and knowledgeable with regards to industry trends and emerging technologies in anticipation of new business processes and system alterations.Key Projects To Credit:• SAP/ERP implementation.• Development of Business Applications on Oracle, SQL, .NET, lotus domino, BES, VPN & Web Portal• WAN Optimization & Security Enhancements (Home Internet Facility) • Launch of Company’s Web Portal (Integrated With All The Major Business Applications, Such As ERP)• Enhancements In The DR Site.

Systems Analyst / IT Development & Security Officer

• Jan 2007 - Dec 2008

Key Responsibilities as Systems Analyst / IT Development & Security Officer (Jan 2007 - Dec 2008):• Managed IT projects by coordinating laterally between diverse technical teams and vertically across management hierarchy to seamlessly implement - project roll outs, management systems and process enhancements.• Prepared detailed specifications for coding of programs/user interface, security control and performance requirements. Maintained up-to-date user and technical documentation for the system development activities.• Devised IS department capital/expense budgets, monitored major categories of departmental costs and reconciled it with the target budgets to prevent cost overflows.• Installed and updated firewall, SSL, VPN, ACL IPS/IDS and Antivirus, monitored network capacity, performance, usage and security as well as provided support for remote access services, to tender the most cost-effective and efficient use of networks to users.• Planned and devised ways of optimizing existent resources to improve throughputs, thus enhancing LAN/WAN network performance parameters.• Researched and analyzed emerging information technologies to be assimilated, integrated and introduced within the organization’s IT infrastructure.Key Projects To Credit:• IT Infrastructure Implementation On IBM Blade Center Solution• Centralized Storage Area Network (SAN) Implementation• Microsoft Hyper-V Virtual Servers Deployment• Design and implementation of TIER-IV+ Hot Disaster Recovery Site• Microsoft Windows 2008 based Active Directory & Network Domain Infrastructure Implementation• Establishment of TIER-III+ Centralized Datacenter• Deployment of web portal on Check Point Connectra and SSL Extender• Post-Fire IT Rehabilitation• Black Berry Enterprise Email Solution Implementation• Enterprise Security Model Implementation• Server Virtualization• System Integration Based On IBM Infrastructure

Systems Analyst

• Nov 2000 - Dec 2006

Key Responsibilities as Systems Analyst (Nov 2000 - Dec 2006):• Conceptualized turnkey software solutions as per project requirements, analyzed associated technical complexities/ specifications and managed the execution of assigned projects within the scheduled deadline.• Developed, reviewed and presented requisite documents, project capability, best practice, scope definition, proposals, implementation, support services, project plans and risk mitigation.• Provided technical support for design, development, modifications, implementation and maintenance of cost-effective business solutions.• Investigated system issues and errors to determine causes and recommended/ implemented corrections to system and processes for efficient troubleshooting.• Performed regular technology surveys, analyzed system gaps and accordingly customized current information systems of the company.Key Projects To Credit:• Establishment of IT Infrastructure for Urea and Milk plants• Deployment of VPN Connectivity For Remote Users• Lotus Notes Domino Server Implementation• Migration of data from Windows 2000 server to Windows 2003 platform• DXX, DSL & ISDN Implementation• Cisco Routers & Switches Deployment

Network Administrator

• Aug 1998 - Oct 2000

Worked as a Network Administrator, responsible to manage and implement new technologies to ensure smooth network operations for Internet connectivity. Worked as a Network Administrator, responsible to manage and implement new technologies to ensure smooth network operations for Internet connectivity.