Experience

Creditors Management Solutions Ajman

• United Arab Emirates
• Banking
• 1 - 100 Employee

• Collection team leader

  • Jan 2021 - Present

• Senior collection officer

  • Aug 2019 - Dec 2021

  Dubai



Azizi Developments

• United Arab Emirates
• Real Estate
• 700 & Above Employee

• Customer Service Agent &collection excutive

  • Oct 2018 - Jul 2019

  United Arab Emirates Key Result Customer service: Handling all complains and working to solve it and getting the best solution. Providing all the contracting update and all the legal steps for registration to customers till getting his contract and all his legal documents. Following all customers requested till the handover. Key Result Collection executive : Working to collect the monthly instalments for bucket the due instalments. Collecting over dues instalments and recovery… Show more Key Result Customer service: Handling all complains and working to solve it and getting the best solution. Providing all the contracting update and all the legal steps for registration to customers till getting his contract and all his legal documents. Following all customers requested till the handover. Key Result Collection executive : Working to collect the monthly instalments for bucket the due instalments. Collecting over dues instalments and recovery debt. Collecting the advanced Instalments and handover completion payments with some offering of discount. Following and collecting the service charge. Following with the mortgage department. Following all legal steps to collect the bad debt by filing court cases, bouncing cheque and following all the police compliance. Show less



First Solutions Debt Management

• Team Leader

  • Jan 2017 - Sep 2018

  Dubai, United Arab Emirates Following civil cases accounts and recovery accounts as well as all the reschedule accounts Reviewing and supporting the team to get the target and managing customer complaints Coordinating with the Legal Team and updating the legal system Managing the entire collection processes and new initiatives to ensure adherence to established guidelines in improving collection, overall liquidation and effectiveness in maximizing return and mitigating risk Implementing collection… Show more Following civil cases accounts and recovery accounts as well as all the reschedule accounts Reviewing and supporting the team to get the target and managing customer complaints Coordinating with the Legal Team and updating the legal system Managing the entire collection processes and new initiatives to ensure adherence to established guidelines in improving collection, overall liquidation and effectiveness in maximizing return and mitigating risk Implementing collection strategy, techniques and procedures for front-end, mid-range and hard-core collections; reviewing the collections strategy regularly and ensuring collection techniques change with the change in the legal and economic situation Devising & effectuating innovative strategies for tracking the high risk accounts, credit collection as well as debt reduction by effective systems Developing credit program mirroring organisational objectives which include designing & implementing systems, policies & procedures to facilitate internal control Show less



Al Wasel International Group

• Legal Services
• 1 - 100 Employee

• Senior collection Agent

  • Sep 2015 - Sep 2016

  Bahrain Followed deleted accounts for HSBC and City Bank. Supported Zain Telecom active accounts bucket 1.2.3.4.5.



IDEAL Debt Collection

• Bahrain
• Legal Services
• 1 - 100 Employee

• Team Leader & Legal Executive

  • May 2013 - Aug 2015

  Bahrain Followed FedEx express for shipping SME deleted and active accounts for commercial purposes. Steered Ebdaa Bank deleted accounts and followed Zain Telecom Company and Viva T elecom Company deleted accounts.



ACF collection firm

• Legal Executive / Collection Supervisor

  • Jan 2008 - Apr 2013

  Egypt Following active accounts for AUDI BANK BKT 1,2,3,4. Following active and deleted accounts for BLOM BANK. Following all the criminal & civil cases and excision accounts. Communication with all debtors through telephone. Administered various debtor processes for all collection activities. Coordinated with customers over phone as per banking guidelines. Monitored member movements and performed skip tracings, probing and internet research. Developed… Show more Following active accounts for AUDI BANK BKT 1,2,3,4. Following active and deleted accounts for BLOM BANK. Following all the criminal & civil cases and excision accounts. Communication with all debtors through telephone. Administered various debtor processes for all collection activities. Coordinated with customers over phone as per banking guidelines. Monitored member movements and performed skip tracings, probing and internet research. Developed strategies to achieve all debt collection activities. Perform office and home visitations. Documented all member contact details in allocation sheets. Ensured optimal level of customer service for collection processes. Assisted customers to select appropriate payment method. Ensured compliance all to state and local collection procedures. Ensured on achieving the set Monthly Target. Knowledge of proper and ethical debt collection technical Show less



El Falal for Investment & Real Estate Marketing

• Supervisor (Legal Executive & Debt Collector)

  • Dec 2006 - Dec 2007

  Egypt



Al Foah

• Food and Beverage Manufacturing
• 100 - 200 Employee

• Assistant Team Manager

  • Jan 2006 - Nov 2006

  Dubai, United Arab Emirates



The Office of the Chancellor

• Education Administration Programs

• Lawyer

  • Sep 2004 - Dec 2005

  Egypt