Experience

Royal Sussex County Hospital

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Trust Ambassador

  • Oct 2016 - Present

  Brand ambassador for entire Trust focussed on staff and patient engagement Brand ambassador for entire Trust focussed on staff and patient engagement



NHS

• Hospitals and Health Care
• 700 & Above Employee

• Reporting Coordinator

  • Oct 2014 - Present

  Managing end to end pathway of all diagnostic imaging results from booking to report, prioritising acute and urgent cases, ensuring service level agreements are adhered to. Building close relationships with consultants and clinical teams to drive results, being a reliable point of contact for all NHS colleagues. Responsible for building data insights to drive decision-making and process improvements. Putting the patient first in all interactions. Managing end to end pathway of all diagnostic imaging results from booking to report, prioritising acute and urgent cases, ensuring service level agreements are adhered to. Building close relationships with consultants and clinical teams to drive results, being a reliable point of contact for all NHS colleagues. Responsible for building data insights to drive decision-making and process improvements. Putting the patient first in all interactions.



NHS Trust

• Hospitals and Health Care
• 700 & Above Employee

• Innovation Acceleration Project Manager (secondment)

  • Oct 2016 - May 2018

  Project manager funded by an external Health Education England initiative to accelerate innovation within the NHS. Responsible for the implementation and use of ‘Insights Discovery©’ to embed a change mind-set, enhance communication methods, increase staff engagement and create stronger links between management and their teams. Managing one direct report whilst collaborating with other team leads to facilitate innovative working within the Imaging Department. Responsible for evaluating staff / patient feedback and workforce observations to identify areas of improvement and create pipeline projects to facilitate these changes.



American Express

• United States
• Financial Services
• 700 & Above Employee

• Travel and Lifestyle Concierge

  • Mar 2010 - Oct 2014

  High-end customer specialist for Platinum and Centurion Card Members securing Dining reservations, bespoke events, catering and overseas travel advice - meeting and exceeding ambitious targets for fulfilment of requests. Developing relationships with restaurants such as Asia de Cuba, Sushisamba, Hakkasan and Chiltern Firehouse to secure the best reservations/treatment for valued customers and to build recommendations to drive transactional revenue for the business. High-end customer specialist for Platinum and Centurion Card Members securing Dining reservations, bespoke events, catering and overseas travel advice - meeting and exceeding ambitious targets for fulfilment of requests. Developing relationships with restaurants such as Asia de Cuba, Sushisamba, Hakkasan and Chiltern Firehouse to secure the best reservations/treatment for valued customers and to build recommendations to drive transactional revenue for the business.



RSL Awards

• United Kingdom
• Musicians
• 1 - 100 Employee

• UK&I Sales and Account Manager

  • Apr 2007 - Oct 2010

  Responsible for prospecting clients and pitching to deliver Rockschool proprietary examination and qualifications. Ongoing pipeline development, and account management of all Exam centres across the UK and Ireland. Ongoing performance reporting and analysis to identify growth areas. Key Successes: Created an affiliate sales channel partnering with a major music retail outlet, including incentivisation and exclusive product bundling. 150% delivery of sales target. Responsible for prospecting clients and pitching to deliver Rockschool proprietary examination and qualifications. Ongoing pipeline development, and account management of all Exam centres across the UK and Ireland. Ongoing performance reporting and analysis to identify growth areas. Key Successes: Created an affiliate sales channel partnering with a major music retail outlet, including incentivisation and exclusive product bundling. 150% delivery of sales target.



Lansdowne Creative Marketing Limited

• United Kingdom
• Online Audio and Video Media

• Technical Trainer

  • Feb 2004 - Apr 2007

  Running New Hire induction courses for cohorts of 12 trainees at a time who would be responsible for screening prospective employees for partners such as HSBC, RBS and Orange. Designing and implemented a new customer service training schemes to maximise delivery on key performance indicators. Motivating and performance managing direct reports Running New Hire induction courses for cohorts of 12 trainees at a time who would be responsible for screening prospective employees for partners such as HSBC, RBS and Orange. Designing and implemented a new customer service training schemes to maximise delivery on key performance indicators. Motivating and performance managing direct reports



Rendezvouz Nightclub, Weymouth

• Assistant Manager

  • Jun 2002 - Feb 2004

  Front and back of house and providing occasion kitchen support. Upselling drinks products. Front and back of house and providing occasion kitchen support. Upselling drinks products.