Experience

Printemps Doha

• Qatar
• Retail
• 100 - 200 Employee

• Department Manager

  • Aug 2022 - Present

  -Supervising and managing the team -Daily briefing -Preparing the schedule -Build and maintain strong, long-lasting client relationships. -Providing team training -Display and replenishment -Storage and inventory management -Sales report (Daily, Weekly and Monthly) -Ensure the Department and teams achievements. -Supervising and managing the team -Daily briefing -Preparing the schedule -Build and maintain strong, long-lasting client relationships. -Providing team training -Display and replenishment -Storage and inventory management -Sales report (Daily, Weekly and Monthly) -Ensure the Department and teams achievements.



VEGAGROUP

• Tunisia
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Jan 2021 - Apr 2022

  -Advanced technology products selling -Satisfying customers' needs -Providing team training -Build and maintain strong, long-lasting client relationships. -Ensure the timely and successful delivery of our solutions according to customer needs and objectives. -Negotiate contracts and close agreements to maximize profits. -Prepare reports on accounts statements -Advanced technology products selling -Satisfying customers' needs -Providing team training -Build and maintain strong, long-lasting client relationships. -Ensure the timely and successful delivery of our solutions according to customer needs and objectives. -Negotiate contracts and close agreements to maximize profits. -Prepare reports on accounts statements



Galeries Lafayette

• France
• Retail
• 700 & Above Employee

• Senior Client Advisor (MIT)

  • Jan 2019 - Jul 2020

  -Approaching customers and identifying their needs -Up-selling and cross-selling -Using various sales techniques (Selling ceremony:7 steps) to develop relationships with customers and drive the sales. -Maintained inventory count, tracked usage and documented variances. -Approaching customers and identifying their needs -Up-selling and cross-selling -Using various sales techniques (Selling ceremony:7 steps) to develop relationships with customers and drive the sales. -Maintained inventory count, tracked usage and documented variances.



Dohatna Samsung

• Sales Supervisor

  • Jun 2017 - Dec 2018

  • Advanced technology products selling • Identifying and satisfying customers' needs • Providing preliminary trainings for buyers • Team briefing, Schedule, KPIs... (Daily, Weekly and Monthly)• Storage and inventory management.• Make sure to hit the shop target

• Senior Client Advisor

  • Nov 2016 - May 2017

  - Samsung shop• Heading the technical sales support team • Providing phone and services technical assistance • Ensures efficient after-sales services. • Advanced technology products selling • Identifying and satisfying customers' needs • Providing preliminary trainings for buyers• up-selling and cross-selling• Closing deals• Achieving targets• Inventory



Orange Tunisie

• Tunisia
• Telecommunications
• 700 & Above Employee

• Assistant Manager

  • Sep 2012 - Nov 2015

  • Advising and assisting Customers • Organization of daily tasks (Administrative tasks, customer’s contracts follow up...) • Storage and inventory management • Team briefing, Schedule, KPIs... (Daily, Weekly and Monthly)• Ensure smooth progress of operations in compliance with regulations.• Make sure to reach the shop target

• Technical - Client advisor

  • Apr 2011 - Aug 2012

  • Heading the technical sales support team • Providing phone and services technical assistance • Ensures efficient after-sales services. • Advanced technology products selling • Identifying and satisfying customers' needs • Providing preliminary trainings for buyers• up-selling and cross-selling• Closing deals• Achieving targets• Inventory