Experience

Utrade Markets

• United Arab Emirates
• Financial Services
• 1 - 100 Employee

• Telecommunications Specialist

  • Mar 2022 - Present

  Noor Capital 2022 - 2022 (1 year) 1.Contacting potential or existing customers to inform them about a product or service using scripts. 2.Answering questions about products or the company 3.Asking questions to understand customer requirements and close sales. Noor Capital 2022 - 2022 (1 year) 1.Contacting potential or existing customers to inform them about a product or service using scripts. 2.Answering questions about products or the company 3.Asking questions to understand customer requirements and close sales.



UNDP

• United States
• International Affairs
• 700 & Above Employee

• Internship Trainee

  • Jan 2021 - Sep 2021

  Book meetings and schedule events Order office stationery and supplies Maintain internal databases Submit expense reports Keep employee records (physical and digital) Maintain a filing system for data on customers and external partners Distribute incoming and outgoing mail Prepare regular reports and presentations Organize, store and print company documents as needed Answer and redirect phone calls Make travel arrangements Handle queries from managers and employees Update office policies and ensure compliance with them Show less



Prime BPO

• Pakistan
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • 2020 - 2021

  -Take customer calls and provide accurate, satisfactory answers to their queries and concerns -De-escalate situations involving dissatisfied customers, offering patient assistance and support -Call clients and customers to inform them about the company’s new products, services, and policies -Guide callers through troubleshooting, navigating the company site, or using the products or services -Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items -Collaborate with other call center professionals to improve customer service -Help to train new employees and inform them about the company’s customer management policies Show less



DOLLY'S FOOD LTD

• Pakistan

• Data Entry Specialist

  • 2018 - 2019

  1.Expert proficiency with Microsoft Access, Excel, and Salesforce CRM 2.Typing speed of 85 WPM with a data entry speed of 9,500 KPH 3.Attentive and precise 4.Able to work with limited oversight 5.Strong organization and time management 1.Expert proficiency with Microsoft Access, Excel, and Salesforce CRM 2.Typing speed of 85 WPM with a data entry speed of 9,500 KPH 3.Attentive and precise 4.Able to work with limited oversight 5.Strong organization and time management