Commercial Support Regional Manager

• Sep 2020 - Present

· Experienced commercial Support Manager with a demonstrated history of working in the insurance industry. Skilled in Clients Relationship , Insurance, Underwriting, Claims Management, and General Insurance. with a Bachelor's degree focused in Business Administration and Management, General from King Faisal University· Monitoring the performance of his team to process (Policies issuance and handover process) referred by direct sales and EXPRO and Government policies ensure it is completed on time and according to operations KPI’s.· Ensures the compliance of all transactions under his department with the regulator requirements SAMA and CCHI rules and regulations. Standards.· Lead the servicing of large, high value/ high profile Direct accounts· Ensures that the strategy of his department is aligned with the regional management and the Operation Unit strategy.· Implements objectives in accordance with the department's policies.· Proposes enhancements related to own area of expertise to build strategic relationships and support organizational growth. · Ensure the implementation of the predefined servicing process by his team members· Lead the Clients satisfaction surveys in his region and ensure the implementation of any resulting corrective measures in collaboration with the quality assurance.· Contributes to customers ‘retention by ensuring that his team is providing a high quality service level that will help in the creation of customer’s trust and loyalty· Keeps current with latest techniques in clients’ servicing and ensures timely transfer of information or data which helps improve overall staff skills and work efficiency. Show less

Client Relationship Unit Manager

• Sep 2017 - Sep 2020

experienced Supervisor is responsible of overseeing a team of Client Relations managersFollowing with his team to support the Sales teams by ensuring that they have the necessary administrative support, enabling them to focus on generating more sales opportunities.Meet with high value accounts clients with AM or Client relation mangersCalling the clients randomly to evaluate the provided services.•Set schedule for periodic visits to clients under direct business to be executed by his team members •Provide the customer with proper attention and care and listen carefully to customer's request or complaint about Healthcare, motor and general Insurance policies and services and answer all the Clients queries.•following with the team to resolve the problems and complaint•Contributes to customers ‘retention by ensuring that his team is providing a high quality service level that will help in the creation of customer’s trust and loyalty•Ensure that his staff are properly coached and have the required knowledge to execute their jobs.•supervision for his team to provide help and advice to direct Business Clients using the products or services.•Manage work time efficiently to complete tasks on timely manner in order to enhance service standards Show less

Client Relationship Officer

• Jul 2014 - Sep 2017

Build relationship with our clients and make sure that they are satisfied by ensuring the coverage of their inquiries , calling and visiting them periodicallyCoordinate with other departments to ensure all inquiries are being handled on a timely manner.•Call the clients to check that the client has no issues or queries•Manage work time efficiently to complete tasks on timely according to agreed KPI’s•Clients complaint are clarified and answered and Cause of the problem is determined•Clients satisfaction to be recorded•Follow-up action to ensure final closure of the case.•Prepare reports as required by his direct superior.Contributes to customers ‘retention by e providing a high quality service level that will help in the creation of customer’s trust•Contribute to team efforts by accomplishing related results as needed.•Visit periodically his clients upon the schedule Show less

Customer Service Officer

• Jan 2013 - Jun 2014

Build relationship with our clients and make sure that they are satisfied by ensuring the coverage of their inquiries , calling and visiting them periodically Coordinate with other departments to ensure all inquiries are being handled on a timely manner. •Call the clients to check that the client has no issues or queries •Manage work time efficiently to complete tasks on timely according to agreed KPI’s •Clients complaint are clarified and answered and Cause of the problem is determined •Clients satisfaction to be recorded •Follow-up action to ensure final closure of the case. •Prepare reports as required by his direct superior. Contributes to customers ‘retention by e providing a high quality service level that will help in the creation of customer’s trust •Contribute to team efforts by accomplishing related results as needed. •Visit periodically his clients upon the schedule Show less

Customer Service Officer

• Aug 2009 - Oct 2012