Experience

GIS Art

• Ukraine
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Care Supervisor

  • Sep 2020 - Present

  - Hire and onboard new employees- Answer questions from staff and provide guidance and feedback- Anticipate escalation and take over calls when needed (English, Ukrainian, Russian)- Devise ways to optimize procedures and keep staff motivated- Measure performance with key metrics such as call average, calls waiting etc.- Ensure adherence to policies for attendance, established procedures etc.- Keep management informed on issues and problems- Prepare monthly/annual results and performance reports- Hosting 1-2-1’s and team meetings

• Customer Care Team Lead

  • May 2019 - Sep 2020

  Responsibilities: - Work closely with the team, motivating and coaching them- Keeping up to date with business development- Reporting to the Customer Service Manager- Ensure training and development plans are maintained for all team members- Work with the management team to identify and deliver positive change and business efficiencies- Escalate any appropriate problems to senior management

• Call Center Customer Service Representative

  • Jun 2018 - May 2019

  handling many inbound and outbound calls to and from customers, taking orders via phone, listening to customers needs or issues, and providing helpful solutions to their problems.



Madden's on Gull Lake

• United States
• Hospitality
• 1 - 100 Employee

• Food and Beverage Server

  • May 2016 - Sep 2016

  Responsibilities: taking orders, answering questions about the menu and food, selling the restaurant's food and drinks, taking payment, communicating orders with the kitchen staff, seating customers, and helping with customer service and cleaning. Responsibilities: taking orders, answering questions about the menu and food, selling the restaurant's food and drinks, taking payment, communicating orders with the kitchen staff, seating customers, and helping with customer service and cleaning.