Project Manager

• Jun 2023 - Present

Fire Restoration Supervisor

• Jan 2023 - May 2023

Report to the Production Manager daily to receive job assignments on the road responding to floods, fires, and other types of restoration and mitigation. Respond to service calls, set up and establish efficient job flow, coordinate requirements for each job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Communicate with the office, mitigation, reconstruction, warehouse, contents, and fire teams and establish relationships with commercial, insurance and residential customers. Driving and operating of company vehicles. Coordinate and perform restoration processes as scheduled and ensure quality control. Facilitate a positive customer experience and ensure customer satisfaction. Communicate clear expectations to production technicians, supervise their activities, and create a team driven environment. Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers, follow and oversee safe work practices and adherence to safety and risk management guidelines. Document a detailed and accurate job file to support the services provided. Perform site visits to provide scopes of work and job details and data. Show less

Client Advocate

• Jul 2022 - Sep 2022

Respond to inquiries via phone and web for credit restoration services. Review prospective clients' credit reports, advise on ways to improve credit. Give program recommendations to prospective clients based on negative findings in the credit report. Take personal and payment information to finalize sales and sign up clients. Review each negative item in depth with the client in order to form arguments to the credit bureaus based on the laws of the Fair Credit Reporting Act. Respond to inquiries via phone and web for credit restoration services. Review prospective clients' credit reports, advise on ways to improve credit. Give program recommendations to prospective clients based on negative findings in the credit report. Take personal and payment information to finalize sales and sign up clients. Review each negative item in depth with the client in order to form arguments to the credit bureaus based on the laws of the Fair Credit Reporting Act.

Customer Service Representative

• Jun 2021 - Apr 2022

Respond to inbound calls to service personal lines policies. Retain business, identify new opportunities, and implement changes. Awarded member of the Champions Club first quarter off training. Utilize technical systems, including internet, desktop, and call center phone systems. Reference materials to provide confident and accurate information. Evaluate and make decisions balancing the company goals and the customer needs. Respond to inbound calls to service personal lines policies. Retain business, identify new opportunities, and implement changes. Awarded member of the Champions Club first quarter off training. Utilize technical systems, including internet, desktop, and call center phone systems. Reference materials to provide confident and accurate information. Evaluate and make decisions balancing the company goals and the customer needs.

Customer Care Manager

• Jan 2017 - May 2021

Create, coordinate and run meetings with other franchises and within. Work directly with the President on progress at the facility and make recommendations as requested. Coordinate out of state travel and accommodations during catastrophic events or surge in claim volume for other franchises. Create, organize, and implement training and procedures for staff members for further knowledge and cross training. Maintain quality customer service standards, resolving any customer complaints. Review and revise operations for efficiency and improvements in process. Show less