Hallie Cook
Executive Assistant to Vice President at UCL- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Mental Health First Aid
Mental Health First Aid (MHFA) EnglandFeb, 2021- Oct, 2024 -
Emergency first aid at work
British Red CrossNov, 2017- Oct, 2024
Experience
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UCL
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United Kingdom
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Research Services
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700 & Above Employee
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Executive Assistant to Vice President
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Mar 2021 - Present
- Provided high level administrative and secretarial support to the Vice-President External Engagement and Pro-Provost Bicentennial (diary management, preparation of papers, drafting correspondence, report and information analysis, project management, high-level meetings and events support,) - Managed the VPEE functional inbox to ensure that enquires are dealt with in a timely, efficient and expert way: manage the flow of information and tasks to and from the Vice-President and Pro-Provost, ensuring the most urgent business is prioritised for their attention - Provided convening and secretariat support for working groups and other policy and process development functions (proposing agendas, drafting papers, producing record of meetings and following up on actions) -Managed the planning, delivery and evaluation of ad-hoc projects and events led by the Vice-President and the Pro-Provost by: undertaking desk-based research, defining key stakeholders, proposing desired outcomes, producing reports and briefings, and providing support for high-level meetings - Managed the Vice-President and Pro-Provost travel and speaking engagements including: travel arrangements, travel-pack preparation, briefing coordination, evidence-based briefing and report drafting, proof-reading and document formatting - Develop comprehensive knowledge of the Vice-President and Pro-Provost’s contacts and develop a general awareness of all business issues in which the Vice-President and Pro-Provost are involved - Provide ad-hoc logistic, administrative and on site support to high-level cross functional events as necessary, including graduations and open days
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Senior Teaching and Learning Administrator (Acting Up)
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Mar 2020 - Mar 2021
• Responsible for the admissions and administrative support of all designated courses/programmes, including the processing and evaluation of application forms, correspondence with students and database use. • Managed (working with academic programme directors and module organisers) the undergraduate departmental timetable for all designated taught courses, including the managing of room bookings and liaison with UCL staff in the implementation of online and face-to-face teaching. • Processed course changes, withdrawals and interruptions of study for students both internally and through correspondence with local authorities/sponsoring bodies/placements etc.• Analysed student evaluation questionnaires, implementing changes according to feedback, as required.• Liaised with Disability Services in seeking appropriate provision for students with disabilities.• Managed all exams and assessment-related administration for students including the co-ordination of the production of examination papers. This includes securing papers set by academics internal and external to the Department, to deadline.• Serviced all examination boards, including arranging meetings and minute taking and preparation of examination reports (such as preparation of marks and relevant statistics).
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Teaching and Learning Administrator (UG & PGT Programmes)
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Mar 2019 - Mar 2020
- Acted as the first point of call for all students and staff to provide query resolution for all teaching matters.- Coordinated induction week for incoming students, including creating induction schedule, booking rooms and organising external speakers.- Coordinated undergraduate open days, including hiring student volunteers, preparing open day materials and answering prospective student queries. - Enabled the production, collation and distribution of course materials, liaising with module leads in order to produce up-to-date materials via Moodle.- Planned room and equipment booking for teaching, examinations and other meetings.- Facilitated committee support for the Departmental Teaching Comittee, Staff and Consultative Committe, Undergraduate and Postgraduate Taught Exam Board (including room booking, arranging catering and minute taking, etc.)- Acted as Secretary to the Departmental Extenuating Circumstances Committee requiring processing all EC requests, advising students and communicating mitigation with the strictest confidentiality.
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Teaching Administrator
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Feb 2018 - Feb 2019
- Acted as the first point of call for all students, GP tutors and members of the public to provide query resolution within a 48 hour window.- Maintained accurate records (including student, tutors, and GP practice data) and guidance documents.- Coordinated administration of student placements, campus based teaching and timetables, allocating students to practices and maintaining effective communication with students, practices and teaching staff.- Enabled the production, collation and distribution of course materials, liaising with module leads in order to produce up-to-date materials via Moodle.- Planned room and equipment booking for teaching, examinations and other meetings- Acted as a go-between by liaising with administrative colleagues from UCL's Medical School and hospitals who support other related teaching across the institute and faculty - Raise purchase orders and sales invoices where necessary - Facilitated committee support for teaching and conference committees (including room booking and minute taking, etc)
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Administration Assistant
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Nov 2016 - Feb 2018
- Supported the Departmental Manager with financial matters such as raising purchase orders and processing expenses for academic colleagues.- Assisted the Departmental Manager in maintaining the buildings by escalating maintenance issues and liaising with contractors carrying out work in the department. - Provided effective advice and booked travel for colleagues for events or research trips. - Arranged room bookings and catering for many of the department’s events. - Oversaw the submission of hard copy assessments to the History Office. As well, as assisting the Admissions Assistant with processing and recording coursework assessments. - Provided extra support to the Exams Liaison Officer during the exam period by invigilating exams and arranging the deliveries of exam scripts to externals. - Managed the departmental records included archiving over twenty years worth of student records and creating detailed inventories of them.- Assisted with aspects of Moodle pages for the department by creating, updating escalating any problems to UCL’s e-Learning team.
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Historic Royal Palaces
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United Kingdom
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Museums, Historical Sites, and Zoos
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400 - 500 Employee
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Welcome Host
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Mar 2016 - Oct 2016
- Provided a warm welcome to palace visitors. - Informed visitors about the charity (Historic Royal Palaces) and its work to encourage donations. - Anticipated visitors needs when we handed out orientation leaflets and offered to take less able visitors to other floors in the palace lift. - Answered any questions visitors might have about the palace and its collection. - Resolved visitor complaints in a prompt and calm fashion where possible. - Conducted daily inventory, and health and safety checks around the palace with care and precision. - Researched and crafted numerous tours of the palace for different audiences that brought the story of the building and its people to life. - Alerted my managers immediately of any issues (safety, missing/damaged inventory, visitor complaints, etc.)
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The Jerusalem Tavern
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55 Britton Street
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Bartender
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Dec 2012 - Apr 2016
- Provided warm and friendly customer service to pubs clientele. - Effectively dealt with and resolved customer complaints. - Provided cover for the pub manager assistant manager on a regular basis. - Opened and locked up the pub premises which included preparing or winding down for the day. - Maintained a clean and organised pub to ensure a safe and pleasant environment for staff and customers alike. - Conducted daily and weekly stock checks and supply orders with keen attention to detail. - Updated the pub's detailed account records after the days takings were calculated. - Booked private hire events (parties, weddings, receptions, film shoots,etc.) and ran them without management.
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Production Assistant
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Nov 2015 - Dec 2015
- Co-ordinated actors and extras on set. - Organised the shooting schedules for the cast and crew. - Aided the producers during shooting. - Managed the production equipment. - Printed off and distributed the shooting schedules and scripts to cast and crew. - Co-ordinated actors and extras on set. - Organised the shooting schedules for the cast and crew. - Aided the producers during shooting. - Managed the production equipment. - Printed off and distributed the shooting schedules and scripts to cast and crew.
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Creative-link
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Advertising Services
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1 - 100 Employee
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Production Assistant
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Jun 2015 - Jul 2015
- Co-ordinated actors and extras on set. - Organised the shooting schedules for the cast and crew. - Aided the producers during shooting. - Managed the production equipment. - Printed off and distributed the shooting schedules and scripts to cast and crew. - Co-ordinated actors and extras on set. - Organised the shooting schedules for the cast and crew. - Aided the producers during shooting. - Managed the production equipment. - Printed off and distributed the shooting schedules and scripts to cast and crew.
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Virgin Produced
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Virgin Atlantic Base, Crawley, RH10 9LX
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Production Assistant
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Jul 2012 - Aug 2012
- Co-ordinated actors and extras on set. - Organised the shooting schedules for the cast and crew. - Aided the producers during shooting. - Managed the production equipment. - Printed off and distributed the shooting schedules and scripts to cast and crew. - Co-ordinated actors and extras on set. - Organised the shooting schedules for the cast and crew. - Aided the producers during shooting. - Managed the production equipment. - Printed off and distributed the shooting schedules and scripts to cast and crew.
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Doris The Florist
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United States
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Manufacturing
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Shop Assistant
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Oct 2008 - Feb 2012
- Dealt with customer order queries and managed complaints. - Cleaned and organised the shop and stock. - Created shop displays for holidays or seasons. - Worked the till and cashed up takings at night. - Ordered supplies and stock for the shop. - Sent orders abroad through the Interflora system. - Handled incoming phone orders. - Dealt with customer order queries and managed complaints. - Cleaned and organised the shop and stock. - Created shop displays for holidays or seasons. - Worked the till and cashed up takings at night. - Ordered supplies and stock for the shop. - Sent orders abroad through the Interflora system. - Handled incoming phone orders.
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Education
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2010 - 2012
The Norwood School
A Levels -
2012 - 2015
Goldsmiths, University of London
Bachelor of Arts (BA), History -
2006 - 2010
The Norwood School
GCSEs
Community
