Operations Manager

• Jan 2023 - Present

Operations Specialist

• May 2021 - Apr 2023

Outpatient Clinic and Inpatient Coder

• May 2019 - May 2021

o Verify and assign ICD-10 procedure codes for inpatient and outpatient visits. o Utilize ICD-10 CM codes to document diagnoses accurately. o Abstract patient data into Centriq (formerly Healthland) o Review and correct coding errors to ensure maximum returns. o Accurately and competently code for both outpatient clinic visits and inpatient care including BHU, long-term inpatient care, and drug and alcohol detox services. o Utilization Review as needed for inpatient and observation patients. Show less

Patient Accounts Clerk

• Nov 2017 - Feb 2019

o Inputting and verifying PHI for each patient. o Verifying and utilizing codes for both the Ophthalmology/Optometry practice as well as the Aesthetics Center’s practice. o Facilitated patient work-ups including testing, documenting symptoms and patient history with accuracy and discretion. o Assisted in satellite locations for check-in and -out procedures as well as patient work-ups and testing along with occasionally verifying insurance coverage. o Inputting and verifying PHI for each patient. o Verifying and utilizing codes for both the Ophthalmology/Optometry practice as well as the Aesthetics Center’s practice. o Facilitated patient work-ups including testing, documenting symptoms and patient history with accuracy and discretion. o Assisted in satellite locations for check-in and -out procedures as well as patient work-ups and testing along with occasionally verifying insurance coverage.

Assistant Manager

• Jul 2017 - Aug 2017

• Responsible for opening and closing the store, financial accounting, generating and tracking sales figures, and assisting in the execution of merchandise and marketing promotions. • Unloaded weekly trucks and coordinated the truck crew to the most efficient methods and procedures. • Manually maneuvering sales pieces (including but not limited to shelving, furniture displays, and signage) and merchandise, often having to follow a pre-set floorplan, but occasionally allowing for creative license. • Coach associates on providing high-quality service while focusing on achieving optimal sales goals. Show less

Key Holder

• Jan 2017 - Jul 2017

• Responsible for opening and closing the store, including financial accounting, generating and tracking sales figures, and assisting in the execution of merchandise and marketing promotions. • Coach associates on providing high-quality service while focusing on achieving optimal sales goals. • Ensure that all operational and shipment tasks are completed efficiently. • Responsible for opening and closing the store, including financial accounting, generating and tracking sales figures, and assisting in the execution of merchandise and marketing promotions. • Coach associates on providing high-quality service while focusing on achieving optimal sales goals. • Ensure that all operational and shipment tasks are completed efficiently.

Front Desk Clerk

• Nov 2016 - Mar 2017

• Provide four-star customer service by managing reservations using WEBRES Pro booking system. • Conduct periodic security scans of hotel property and common areas. • Assist with management and execution of valet parking duties. • Provide general housekeeping of common areas and assist housekeeping staff with room turn-over operations. • Support event planning staff with set-up, tear-down, and execution of special hotel events. • Provide four-star customer service by managing reservations using WEBRES Pro booking system. • Conduct periodic security scans of hotel property and common areas. • Assist with management and execution of valet parking duties. • Provide general housekeeping of common areas and assist housekeeping staff with room turn-over operations. • Support event planning staff with set-up, tear-down, and execution of special hotel events.

Assistant

• Sep 2015 - Oct 2016

• Assisted with client interactions and book-keeping. • Managed projects in lieu of business owner when necessary. • Ensured all shipments were received at main office and delivered to respective clients. • Oversaw installation of home design projects when business owner was unavailable. • Managed contracts between suppliers, contractors, and the like on behalf of both the business owner and the client. • Assisted with client interactions and book-keeping. • Managed projects in lieu of business owner when necessary. • Ensured all shipments were received at main office and delivered to respective clients. • Oversaw installation of home design projects when business owner was unavailable. • Managed contracts between suppliers, contractors, and the like on behalf of both the business owner and the client.

Assistant

• Aug 2015 - Sep 2015

• Ensured all shipments were received at main office and delivered to respective clients. • Maintained open communications between clients and vendors/subcontractors to schedule meetings and/or clarify orders. • Created spreadsheets for tracking Christmas inventory. • Ensured all shipments were received at main office and delivered to respective clients. • Maintained open communications between clients and vendors/subcontractors to schedule meetings and/or clarify orders. • Created spreadsheets for tracking Christmas inventory.

Substitute Teacher

• Sep 2013 - Jun 2015

• Supervised large groups of high school students, either in the classroom or the ISS offices. • Managed an ever-changing schedule, sometimes moving between multiple classrooms in a single day. • Diffusing hostile student situations with composure and patience. • Handling interpersonal relationships with students while maintaining a professional presence. • Supervised large groups of high school students, either in the classroom or the ISS offices. • Managed an ever-changing schedule, sometimes moving between multiple classrooms in a single day. • Diffusing hostile student situations with composure and patience. • Handling interpersonal relationships with students while maintaining a professional presence.

Accounts Manager / Bookkeeper

• Feb 2012 - Sep 2013

• Responsible for company payroll for twelve employees. • Managed accounts payable/receivable for all clients in excess of one million dollars. • Functioned as receptionist/secretary for entire office. • Responsible for company payroll for twelve employees. • Managed accounts payable/receivable for all clients in excess of one million dollars. • Functioned as receptionist/secretary for entire office.

Main Street Operations Cast Member

• Jun 2011 - Dec 2011

• Greeting guests going to and from the Magic Kingdom every day. • Maintaining safety codes, including emergency exits and ambulatory services, during peak park hours. • Handling difficult (sometimes hostile) guest situations without ruining the “Disney Magic.” • Creating memories for children of all ages. • Greeting guests going to and from the Magic Kingdom every day. • Maintaining safety codes, including emergency exits and ambulatory services, during peak park hours. • Handling difficult (sometimes hostile) guest situations without ruining the “Disney Magic.” • Creating memories for children of all ages.

Resource Desk / Student Online Services Worker

• Sep 2009 - May 2011

• Tracking and facilitating student use of university equipment, including copier, fax, binding, and laminating machines. • Guiding students through online portals such as Moodle or Blackbook, as well as the school's own education webpage. • Retrieved sensitive student user information quickly and discreetly. • Facilitated Distance Learning classes in telecommunications operations. • Tracking and facilitating student use of university equipment, including copier, fax, binding, and laminating machines. • Guiding students through online portals such as Moodle or Blackbook, as well as the school's own education webpage. • Retrieved sensitive student user information quickly and discreetly. • Facilitated Distance Learning classes in telecommunications operations.