Experience

Providence St. Mary Medical Center

• Hospitals and Health Care
• 200 - 300 Employee

• Director - Cancer Center

  • Jun 2016 - Present

  Lead operational and paracletic activities at a regional cancer center in Southeast Washington

• Director - Planning & Process Improvement

  • Jan 2010 - Jun 2016

  Led the strategic planning efforts for Southeast Washington Service Area. Coordinated with Regional Planning group and other service areas to develop common format for presentation, includes Community Needs Assessment and PlanningImplemented Neuroscience Service line. Developed disciplined reporting of customer experience scores and comments via Press Ganey. Lead Spirit of Excellence program and teams improving patient and employee experience in the organizationChampion Operational Excellence activities via Lean and Six Sigma



Providence Health and Services

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Master Black Belt

  • 2005 - 2009

  Trained, mentored, and managed others in operations process improvement methods with project financial benefits of greater than $4 million in 2008 across Washington.Proficient in Six Sigma methodology for process improvement. Demonstrated success in Work-Out facilitation, LEAN analysis, and statistical process improvement tools and methodologies.Developed system wide definitions for tracking hard and soft benefits of Operational Excellence projects; linked reported quality outcomes to patient level cost data in Premier to establish financial benefit of improving quality.



Providence Everett Medical Center

• United States
• Medical Practices

• Director, Finance & Decison Support

  • 2002 - 2004

  Managed department to provide analysis and consultation focused on care based management of costs. Established monthly management graphical synopsis of financial indicators for department business analysis. Moved Finance from being rated 24th to 3rd in an employee customer satisfaction survey and Decision Support moved from 13th to 8th under my leadership. Developed business model, including analysis of markets, capital requirements, and projected financial performance, to determine location of new hospital tower for campus expansion. Trained in GE Six Sigma methodology and co-led project on reducing Operating Room Turnover. Established web-based budget system for managers to use for 2004 Operating Budget.



Providence Yakima Medical Center

• Director, Decision Support

  • 1999 - 2002

  Lead the strategic planning efforts for Central Washington Service Area. Coordinated with Regional Planning group and other service areas to develop common format for presentation.Developed system wide quadrant format for reporting Service Line Management analyses looking at operational, financial, market share, and quality information.Developed and established Balanced Scorecard as a service area departmental measurement tool to support the quality improvement planning process. Coordinated and implemented department cost standards to enhance integrated budgeting process across Washington Region.Service area leader of systemwide team to implement CareManager, a risk adjusted system for analysis of clinical processes. Service area leader of Washington Region team to implement Eclipsys clinical/financial system.