Haley Williams
IT Specialist I at IQMS- Claim this Profile
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Topline Score
Bio
Credentials
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CompTIA Security +
CompTIANov, 2017- Nov, 2024 -
CompTIA Network+
CompTIAOct, 2017- Nov, 2024 -
CompTIA A+
CompTIAJul, 2017- Nov, 2024
Experience
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IQMS
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United States
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Software Development
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1 - 100 Employee
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IT Specialist I
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May 2018 - Present
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CompTIA Spark
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United States
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Non-profit Organizations
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1 - 100 Employee
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IT-Ready Student
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Jul 2017 - Present
Creating IT Futures, the SLO County Office of Education, and SLO Partners expanded the IT-Ready career training program to grow the tech workforce in the greater San Luis Obispo area of California. The 8-week IT-Ready program works to teach students how a computer works, how to troubleshoot, basic tech security, soft skills, and critical thinking needed to enter the technology workforce. Creating IT Futures, the SLO County Office of Education, and SLO Partners expanded the IT-Ready career training program to grow the tech workforce in the greater San Luis Obispo area of California. The 8-week IT-Ready program works to teach students how a computer works, how to troubleshoot, basic tech security, soft skills, and critical thinking needed to enter the technology workforce.
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PEAK 15 Systems
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United States
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Software Development
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1 - 100 Employee
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Support Tier 1
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2013 - 2014
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Support
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Nov 2010 - Nov 2012
Enjoyed providing end user training on back office management, front end applications, and mobile application * Troubleshooting of point-of-sale software(Windows Based) via: phone, chat, and email for end users and resellers * Provided on-site support for clients at events such as: Super Bowl XLVI, U.S. Open, NBA All-Stars * Took part in the in-house development/testing of cloud and local based software * Maintained user/internal blog and documentation * Took inbound sales calls, made outbound sales calls * Provided excellent customer service to all customers Show less
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IT Level 1 Technician
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Jun 2008 - Feb 2010
* Hardware repair * Software installation and Reformatting of windows systems * Networking for home and small business * Helped create system drop-off depot * Increase sales with friendly customer service * Maintained user owned, print and digital media * Maintained user owned web sites and web software * Logo and Flyer design * Hardware repair * Software installation and Reformatting of windows systems * Networking for home and small business * Helped create system drop-off depot * Increase sales with friendly customer service * Maintained user owned, print and digital media * Maintained user owned web sites and web software * Logo and Flyer design
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Education
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Cuesta College
Graphic Design