Haley Robinson
Event Coordinator & front desk rep at Extreme Ice Center- Claim this Profile
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English -
Topline Score
Bio
Credentials
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DCRIS
Whitfield County Government -
NCIC
Whitfield County Government -
OC Exposer
Whitfield County Government -
Taser Exposer
Whitfield County Government
Experience
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Extreme Ice Center
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1 - 100 Employee
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Event Coordinator & front desk rep
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Dec 2020 - Present
I am the coordinator for all birthday parties & groups that want to come skate at XIC. I communicate via email & phone with all potential customers to conduct sales for these events. As the coordinator I process all deposits for both groups & parties. Data entry is done to schedule the events in MaxGalaxy. While I am the coordinator I also act as a front desk rep who answers phones & provides customer service face to face. This job entails a lot more than listed. I am the coordinator for all birthday parties & groups that want to come skate at XIC. I communicate via email & phone with all potential customers to conduct sales for these events. As the coordinator I process all deposits for both groups & parties. Data entry is done to schedule the events in MaxGalaxy. While I am the coordinator I also act as a front desk rep who answers phones & provides customer service face to face. This job entails a lot more than listed.
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Mohawk Industries
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United States
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Textile Manufacturing
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700 & Above Employee
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Customer Service Representative
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Jun 2019 - May 2020
Accurately complete orders for customers and sales reps by phone. Assist with shipping and delivered updates. Help sales reps with orders and stock information. Answer inbound calls in a timely manner. Data entry. Accurately complete orders for customers and sales reps by phone. Assist with shipping and delivered updates. Help sales reps with orders and stock information. Answer inbound calls in a timely manner. Data entry.
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Windstream
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United States
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Telecommunications
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700 & Above Employee
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Customer Service Representative
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Jul 2018 - Jun 2019
They closed the Financial department and transferred us to Customer Care.Data entry.Cross-sold additional products and services to purchasing customers.Built positive and productive customer connections to drive consistent sales.Assisted customers during selection process and helped choose perfect products to meet individual needs. Secured sales by providing recommendations to promote brand effectiveness and product benefits.Handled escalations and finding solution for issues with orders or installs.Created orders for Directv using opus & Windstream using CAMS/DCRIS.Maintained revenue streams by exhausting every option before offering refunds on escalated calls.Resolved billing and service issues for customers.
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Financial Services Analyst
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Oct 2017 - Jun 2019
Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.Maintained confidentiality of bank records and client information.Delivered prompt, accurate and excellent customer service.Secured payments by following up with customers which disregarded promise to pay.Enhanced customer satisfaction ratings, managing all client inquires and outstanding payment discrepancies through resolution.Greeted customers pleasantly and answered all account questions.Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.Processed payments.Answered questions and resolved issues by explaining current promotions and company policies.
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Whitfield County Government
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United States
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Government Administration
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1 - 100 Employee
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Detention Officer
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Feb 2016 - Jun 2017
Followed daily routine schedule and took head counts of all inmates in assigned cell block.Performed searches of people, mail items and dormitories.Transported and escorted inmates to nurses office, court and other institutions.Reported unusual conditions and questionable items to supervisor for corrective action.Acted as first responder for medical emergencies, included incoming calls and code red situations.Enforced all building rules and regulations in government facilities.Checked and secured building entrances.Maintained order, responded to emergencies and enforced federal and local laws.Monitored access control systems, including CCTV systems for nefarious activities.Immediately reported fires, accidents and other safety hazards.
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Technical Administrative Assistant
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Sep 2015 - Feb 2016
Collected probationer conduct information from community individuals, family members and government agency representatives.Data entry.Utilized DCRIS/NCIC to input data. Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.Adhered to security procedures and followed safety regulations.Processed bail bonds.Entered tickets data into the system from patrol officers.Responded to dispatch/E911 via radio.Monitored inmate visits on video.Identified and corrected data entry errors to prevent duplication across systems.Verified information in computer system to check for updated data and accuracy.
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Dollar General
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United States
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Retail
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700 & Above Employee
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Manager On Duty/Cashier
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May 2015 - Sep 2015
I got promoted from cashier to manager on duty within 1-2 months. Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction. Established ambitious goals for employees to promote achievement and surpass business targets. Completed thorough opening/closing and shift change functions to maintain operational standards each day. Processed deliveries from vendors & unloaded the stock. Addressed internal and customer-related issues each day and affected strategic resolutions. Facilitated on-site staff training and developed processes and procedures to increase accuracy. Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers. Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues. Completed beginning/end-of-day counts and securing funds to prevent loss or theft. Helped customers find specific products, answering questions and offering advice. Served needs of as many as 2-3 patrons per shift, including collecting payments, tracking rewards and handling customer service issues. Counted large volumes of money manually and with bill- or change-counting devices for opening/closing daily funds transfers. Troubleshot and resolved issues with cash registers, card scanners and printers.
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Education
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2006 - 2013
Sonoraville High School
High School Diploma, nursing
Community
