Haley Ogden

Customer Engagement Specialist at Omega Yeast
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Contact Information
us****@****om
(386) 825-5501
Location
St Louis, Missouri, United States, US
Skills

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Bio

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Credentials

  • Inbound Certification
    HubSpot
    Nov, 2016
    - Nov, 2024

Experience

  • Omega Yeast
    • United States
    • Food & Beverages
    • 1 - 100 Employee
    • Customer Engagement Specialist
      • Sep 2018 - Present

      Omega Yeast Labs grows high quality, ready-to-pitch liquid yeast forprofessional and home brewers. Known for progressive propagation techniques, innovativestrains and reliable, responsive service.Aid set-up and execution of CRM and help desk software• Create system processes to determine various levels of customer engagement• Facilitate customer retention efforts• Drive local and regional outreach and plan authentic events• Support concept and content development for creative B2B marketing/branding opportunities• Attend craft beer festivals and events as an Omega Yeast representative• Support concept and content development of homebrew marketing efforts, including outreach,collateral, swag, etc.• Assist in graphic design, digital strategy, and marketing content creation as needed• Collaborate with team on future marketing and strategy efforts• Manage miscellaneous projects as assigned• Continually seek and recommend areas for improvement in all aspects of business

  • BizLibrary
    • United States
    • E-Learning Providers
    • 100 - 200 Employee
    • Client Success Consultant
      • Sep 2017 - Sep 2018

      Builds and sustains excellent relationships at multiple levels in the company• Able to work through complex disagreements and conflict to achieve resolution• Builds trust by including others and by keeping the cross-functional teams focused on the success of the entire company. • Skilled in sales negotiation to secure contractual commitments for ongoing partnerships. • Able to think strategically, and objectively. Effectively translates data into actionable insights and initiatives.• Understands and is able to discuss multiple types of learning strategies • Contributes to development of proposals and contracts• Contributes to creation of learning tools, methodologies, and eminence• Responsible for interpreting client needs into actionable internal direction• Possesses an in-depth understanding of company capabilities and service, and effectively communicates all offerings to the client • Reviews all client projects to ensure quality standards and client expectations are met

  • Gremlin Social (Reinvented as Denim Social)
    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager
      • May 2014 - Sep 2017

      Gremlin Social provides a full social media marketing suite to help create social strategies and content, maximize ROI, take control of your brand, and stay compliant.• Work directly with Enterprise clients to assess their team structure and needs in social media• Create social media content strategies with clients and assist them through use of the Gremlin tool• Lead social and digital measurement that helps clients understand best practices and success in social media• Assist clients through the onboarding process of the Gremlin Social suite • Communicate directly with our teams for system feedback and issues, and track the clients success

  • Ajuma Muhammad Counseling Services LLC
    • Marketing & Distribution Associate
      • Feb 2014 - Nov 2014

      • Connect with bookstore owners throughout the U.S. on behalf of author Ajuma Muhammad• Distribute books and promotional materials • Build and distribute PR and marketing materials • Connect with bookstore owners throughout the U.S. on behalf of author Ajuma Muhammad• Distribute books and promotional materials • Build and distribute PR and marketing materials

  • Gateway Region YMCA
    • United States
    • Non-profit Organizations
    • 300 - 400 Employee
    • Marketing & Community Outreach Coordinator
      • Feb 2013 - May 2014

      • Assist in marketing campaigns for daily marketing requests of branch including but not limited to email campaigns, newsletters, event promotion, fundraising campaigns, rebranding and website development• Create content calendars and manage social media profiles• Organize events and assist in marketing campaigns for annual fundraising campaigns• Partner with community organizations and leaders for community outreach efforts• Recruit, onboard, and train volunteers for position openings and event needs

    • Membership Service Associate
      • May 2010 - Feb 2013

      • Help existing members manage their membership and • Sell memberships to new customers

  • 602 Communications
    • United States
    • Market Research
    • 1 - 100 Employee
    • Marketing Associate
      • May 2013 - Sep 2013

      • Assist in development of website content• Copy edit blog posts• Create social media content• Edit video content• Create PR materials for conferences and other speaking events • Assist in development of website content• Copy edit blog posts• Create social media content• Edit video content• Create PR materials for conferences and other speaking events

  • Nine PBS
    • United States
    • Media Production
    • 1 - 100 Employee
    • Social Media & Production Assistant Intern for Stay Tuned
      • Jan 2013 - May 2013

      • Content creation for weekly show "Stay Tuned"• Prep, production and post-production for the show• Engage on show's social media profiles to increase conversations in the community• Write, shoot and edit for multi-media packages• Create social media content for Nine Network's profiles • Content creation for weekly show "Stay Tuned"• Prep, production and post-production for the show• Engage on show's social media profiles to increase conversations in the community• Write, shoot and edit for multi-media packages• Create social media content for Nine Network's profiles

  • The Webster Journal
    • City Editor
      • May 2012 - Dec 2012

      • Generate and assign local stories to reporters • Plan and create the layout of the section • Edit and give feedback on stories• Manage all photographers, layout designers and writers • Generate and assign local stories to reporters • Plan and create the layout of the section • Edit and give feedback on stories• Manage all photographers, layout designers and writers

  • KTVI FOX 2
    • United States
    • Broadcast Media Production and Distribution
    • 1 - 100 Employee
    • Web Development Intern
      • May 2012 - Aug 2012

      • Write, shoot and produce content for the station’s websites• Create independent online projects• Research and conduct interviews for reporters• Assist Social Media Manager on social content calendars and analytics of social profiles• Pitch and research news stories and online activity to producers and reporters • Write, shoot and produce content for the station’s websites• Create independent online projects• Research and conduct interviews for reporters• Assist Social Media Manager on social content calendars and analytics of social profiles• Pitch and research news stories and online activity to producers and reporters

  • The Ampersand Group
    • Advertising Services
    • 1 - 100 Employee
    • Profile Section Editor
      • Dec 2011 - May 2012

      • Plan the layout of the section• Copy edit stories• Manage all photographers, layout designers, and writers • Plan the layout of the section• Copy edit stories• Manage all photographers, layout designers, and writers

  • Webster University
    • Higher Education
    • 700 & Above Employee
    • Staff Writer
      • Aug 2011 - May 2012

      • Write weekly stories in News, LifeStyle and Op/Ed sections• Develop and pitch stories• Copyedit and assist in layout during weekly production nights• Use social networking sites to enhance distribution and website views • Write weekly stories in News, LifeStyle and Op/Ed sections• Develop and pitch stories• Copyedit and assist in layout during weekly production nights• Use social networking sites to enhance distribution and website views

  • Webster University
    • Higher Education
    • 700 & Above Employee
    • Undergraduate Assistant
      • Aug 2009 - Sep 2010

      • Edit documents• Create spreadsheets• Create mailers

    • Staff Writer
      • Jan 2010 - May 2010

      • Write stories, briefs, profiles and reviews • Develop and pitch stories• Copyedit and design magazine layout• Use social networking sites to enhance distribution and website views

Education

  • Webster University
    BA, Journalism
    2009 - 2013
  • Webster University
    Minor in Interactive Digital Media
    2009 - 2013
  • Webster University
    Certificate in Magazine Production
    2009 - 2013

Community

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