Experience

Papé Group

• United States
• Machinery Manufacturing
• 300 - 400 Employee

• Service Advisor

  • Feb 2016 - Present

  Provides a connection between the customer and the company. Taking the customer's needs into consideration,facilitating the transaction between the customer and the company. Additional duties involves developing costestimates when a customer requests a repair. Logging what parts are needed, how much time should be allocated to make the repair based on the customer and their repair needs. Prepare and administer preventative maintenance workorders. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Foresees all maintenance work orders from beginning to end maintaining a positive variance, customersatisfaction, and minimizing the work in progress along the way. While effectively communicating with the shopforeman to ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems as quickly as possible. Greet all customers entering the store with a smile and approachabledemeanor. Assist in training, coaching and mentoring new staff members to ensure a smooth adoption of new programsand resources. Manage high volumes of financial activity in a fast-paced risk-based corporate environment. Proficientwith repair times and diagnostic directions on Paccar and Cummins engines.



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Fuel Systems Journeyman, McConnell AFB

  • Apr 2015 - Feb 2016

  Fuel Systems Apprentice United States Air Force - McConnell AFB - KSTrained under my leadership to advise in aircraft fuel systems removal, repair, and installation maintenance proceduresand policies. Diagnosed fuel system and component malfunctions. Recommended corrective actions and resolvedproblems using technical data and analytic techniques. Performed maintenance on aircraft fuel tanks and cells.Supervised, inspected, and evaluated aircraft fuel systems maintenance activities. Cleaned fuel cells and tanks, and inspected for foreign objects, corrosion, cell deterioration, and fungus. Stored, handled, used, and disposed ofhazardous materials and waste. Initiated deficiency reports, maintenance analysis documents, technical data changes,and equipment/tool records. Recorded information on data collection forms and automated systems.