Manager

• Apr 2019 - Present

Health program rep

• Jan 2018 - Apr 2019

Member Services Associate

• Jul 2017 - Jan 2018

MOA II

• May 2016 - Jul 2017

--Scheduled patient appointments for over 50 different providers--Handled incoming and outgoing calls with patients and referring offices--Demonstrated accurate building of incoming referrals--Specialized in scheduling orthopedic injections and nerve conduction study tests--Resolves data entry problems and communicates with physician offices to resolve the discrepancies. -- Training new employees --Scheduled patient appointments for over 50 different providers--Handled incoming and outgoing calls with patients and referring offices--Demonstrated accurate building of incoming referrals--Specialized in scheduling orthopedic injections and nerve conduction study tests--Resolves data entry problems and communicates with physician offices to resolve the discrepancies. -- Training new employees

Receptionist

• Jul 2015 - May 2016

--Provide exceptional customer service through urgent veterinary care management--Customer relations via telephone and face to face interaction--Manage front office inventory (collars, leashes and other over the counter products)--Served as first point of contact for customers and establishing accounts --Maintain relationships and communication with surrounding veterinarian offices for incoming/external clients --Collaborate with Veterinarian Technicians to ensure all procedures are complete--Tracked and maintained working knowledge of veterinarian and corporate guidelines

Assistant Salon Director

• Oct 2012 - May 2015

--Oversight and daily management of 13 members--Daily sales analysis of all employees --Managed employee time cards--Conducted training and educational sessions for staff on upcoming events--Tracked commissions and related statistics of employees--Management and tracking of customer accounts --Oversight and daily management of 13 members--Daily sales analysis of all employees --Managed employee time cards--Conducted training and educational sessions for staff on upcoming events--Tracked commissions and related statistics of employees--Management and tracking of customer accounts