Experience

QuantumWork Advisory
• United States
• Business Consulting and Services
• 1 - 100 Employee
• Business Process Consultant

  • Sep 2022 - Present


The Adecco Group

• Switzerland
• Human Resources Services
• 700 & Above Employee

• Customer Success Manager

  • Aug 2021 - Sep 2022

• Onsite Account Manager

  • Feb 2019 - Aug 2021

  • Relocated to Charlotte to manage the day-to-day Bank of America relationship with the Pontoon MSP group for Bank of America • Responsible for creating and maintaining relationships with Bank of America program consultants located in Charlotte and throughout the U.S. via virtual meetings and in person when at all possible• Manage new hire projects ranging from 1-100+ associates with an average fill rate of 28% amongst an average of 5-6 suppliers per project• Managed more than $10 million in annual revenue and maintained top 3 status for revenue and headcount amongst 18 suppliers participating in the Bank of America contract labor program nationally • Led several initiatives to improve the candidate, associate and colleague experience for those involved in the Bank of America contract labor program• Collaborated with the leadership and delivery teams at Adecco and Pontoon to develop new and creative strategies to help drive headcount and overall revenue within the account Show less

• Account Manager

  • Jun 2017 - Aug 2021

  • Successfully manage the administration of processes and operational duties for national contracts while adhering to contractual service level agreements (SLAs) • Partner with recruiting teams to formulate strategies for program retention and to share best practices to drive client growth and revenue• Manage all customer orders via various VMS tools and client communications while sourcing accurate reporting data for the customer, leadership and delivery teams• Serve as point of contact for assigned customers for all order and assignment needs; issue resolution; and service delivery challenges• Assess candidates to ensure qualification match, cultural fit and overall compatibility with client requirements• Responsible for launching new centralized delivery models for multiple national customers Show less



Visionaire Partners

• United States
• Information Technology & Services
• 1 - 100 Employee

• Account Coordinator

  • Jun 2015 - Jun 2017

  • Provided operational support for several Account Managers and assisted in keeping their workload organized • Collaborated in HR processes and played an integral part in hiring procedures • Led interview screening and onboarding activities in support of account managers • Supported associate and client care for strategic account development • Provided operational support for several Account Managers and assisted in keeping their workload organized • Collaborated in HR processes and played an integral part in hiring procedures • Led interview screening and onboarding activities in support of account managers • Supported associate and client care for strategic account development