Experience

First City Monument Bank Limited

• Banking
• 700 & Above Employee

• Customer Service Representative



First City Monument Bank Limited

• Banking
• 700 & Above Employee

• Customer Service Specialist

  • Sep 2017 - Present

  Addressed customers’ mails within the stipulated time frame and achieved customers’ satisfaction.Managed customers’ complaints in a friendly and passionate manner with empathy and resolved their queries.Followed up and ensured all customers’ requests were treated within the provided service level agreement (SLA) and met all targets.Ensured all customers feedbacks were logged on Remedy portal and query logger for resolution by other team. Addressed customers’ mails within the stipulated time frame and achieved customers’ satisfaction.Managed customers’ complaints in a friendly and passionate manner with empathy and resolved their queries.Followed up and ensured all customers’ requests were treated within the provided service level agreement (SLA) and met all targets.Ensured all customers feedbacks were logged on Remedy portal and query logger for resolution by other team.