Business Analyst

• Oct 2018 - Present

Officer

• 2013 - Present

• Analyzed and documented 100% of organizational finances and maintained accounting records• Increased sales by 40% by developing and launching marketing campaigns using mailings and social media• Achieved budgeted forecast of increased sales and services on long term jobs on location by 95% • Facilitated daily meetings with team to update on job progress and fulfillment • Increased customer retention by 50% by meeting and exceeding demand• Analyzed and ensured environmental safety standards and follow government regulations and compliance• Fostered and implemented change management methodologies and processes when appropriate• Evaluated organizational processes in operations and proposed and implemented improvements to increase productivity and customer satisfaction• Gathered requirements and analyzed data for business tax statements, estimated taxes and other regulatory reports• Designed and maintained 100% of website and social networking services

Business Rules Analyst

• Mar 2017 - Oct 2018

• Support a growing team of Business Rules Analysts for newly awarded government contract and completed 40% of new projects in 2017 and 1st quarter of 2018• Reduce FTE’s manual processing of claims by 30% developing automated edits implemented in mainframe system• Increase inventory production of claim processing by 25% through project enhancements and new edits• Maximize testing validation by maintaining documentation and acting as technical point of contact to testers and business• Develop 100% of daily metrics of high visibility RulesNET edits and system looping claims for senior leadership and business• Eliminated system and intranet searching of applications and data locations by 100% by implementing RulesNET OneNote site where all information is in one location• Created documented training material in OneNote to assist in onboarding of new hires• Train business users to apply and resolve newly authored and implemented edits in mainframe • Introduced a new method of utilizing Fico Blaze Rule Maintenance Application by creating a tool to increase visibility of templates for authoring• Maximize process improvement opportunities by analyzing and authoring business/process flows, documentation and government compliance data using Blueprint software application

Business Analyst

• 2011 - 2013

• Re-engineered new product planning/quoting process with core departments accelerating speed to market process by 18%• Supported four branches and ERP team acting as main liaison to meet organizational strategies and user needs for transitional conformity• Established best practices with standard process documentation using Microsoft Visio and process analysis for performance integrity• Stabilized business processes and process optimization for efficient and effective business process and system performance resulting in an increase in on time shipments by 90% in two facilities• Conducted needs assessment and translated into user requirements and design specifications for existing and future reports and queries required for planning, purchasing and material management• Reinforced Infor Adage principle processes and transactional procedures for five months following Go Live in two branches

Materials Supervisor

• 2009 - 2011

• Collaborated with five major customers of combined annual sales of $55 billion in a food co-manufacturing environment to meet their product demand requirements• Managed $58 million in materials yearly with focus on reducing obsolete materials via FIFO• Averaged 21 inventory turns yearly using optimal lean manufacturing and just-in-time best practices • Optimized schedules based upon capacity constraints, regulatory testing and holding, and sanitation and setup of GMPs• Aligned lead times, lot sizes, batches, bills of materials, product structures to support Master Production Schedule and met customer demand of 95% on-time delivery through optimized scheduling• Managed proprietary product formulations to meet customer specifications through a home-grown product life cycle management spreadsheet

Officer/Director of Administrative Services

• 1998 - 2009

• Managed company finances and maintained accounting records with QuickBooks Pro• Negotiated service options and repairs with customers • Managed communication of repairs and claims between clients and insurance companies• Prepared and filed business tax statements, estimated taxes and other regulatory reports• Purchased, installed and maintained computer hardware and software for operations• Designed and maintained web presence using Microsoft FrontPage • Managed company finances and maintained accounting records with QuickBooks Pro• Negotiated service options and repairs with customers • Managed communication of repairs and claims between clients and insurance companies• Prepared and filed business tax statements, estimated taxes and other regulatory reports• Purchased, installed and maintained computer hardware and software for operations• Designed and maintained web presence using Microsoft FrontPage