Hala Taleb
Customer Service at Prime Cinema- Claim this Profile
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Arabic Full professional proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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Computer & Software
Al_manhal Training & Development HouseApr, 2015- Nov, 2024
Experience
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Prime Cinema
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Media Production
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1 - 100 Employee
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Customer Service
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Dec 2014 - Present
-Attracts potential customers by answering product and service questions; suggesting information about other products and services. -Opens customer accounts by recording account information. -Maintains customer records by updating account information. -Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. -Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs. -Manage large amounts of incoming calls. -Generate sales leads. -Identify and assess customers’ needs to achieve satisfaction. -Build sustainable relationships and trust with customer accounts through open and interactive communication. -Provide accurate, valid and complete information by using the right methods/tools. -Meet personal/customer service team sales targets and call handling quotas. -Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents. -Follow communication procedures, guidelines and policies. Show less
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Data Entry
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Sep 2014 - Oct 2015
-Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. -Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. -Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. -Maintains data entry requirements by following data program techniques and procedures. -Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. -Tests customer and account system changes and upgrades by inputting new data; reviewing output. -Secures information by completing data base backups. -Maintains operations by following policies and procedures; reporting needed changes. -Maintains customer confidence and protects operations by keeping information confidential. -Contributes to team effort by accomplishing related results as needed. Show less
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Assistant Store Manager
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2010 - 2011
-Assist the Retail Store Manager in planning and implementing strategies to attract customers. -Coordinate daily customer service operations. -Track the progress of weekly, monthly, quarterly and annual objectives. -Monitor and maintain store inventory. -Evaluate employee performance and identify hiring and training needs. -Supervise and motivate staff to perform their best. -Coach and support new and existing Sales Associates. -Monitor retail operating costs, budgets and resources. -Suggest sales training programs and techniques. -Communicate with clients and evaluate their needs. -Analyse consumer behaviour and adjust product positioning. -Handle complaints from customers. -Research emerging products and use information to update the store’s merchandise. -Create reports, analyse and interpret retail data, like revenues, expenses and competition. -Conduct regular audits to ensure the store is function able and presentable. -Make sure all employees adhere to company’s policies and guidelines. -Act as our store’s representative and set an example for our staff. Show less
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Center Point
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Service
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2010 - 2010
-Manage large amounts of incoming calls. -Generate sales leads. -Identify and assess customers’ needs to achieve satisfaction. -Build sustainable relationships and trust with customer accounts through open and interactive communication. -Provide accurate, valid and complete information by using the right methods/tools. -Meet personal/customer service team sales targets and call handling quotas. -Handle customer complaints, provide appropriate solutions and alternatives within the time limits; -follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents. -Follow communication procedures, guidelines and policies -Take the extra mile to engage customers. Show less
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Education
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Yarmouk University
Bachelor's degree, General Administration Ramified Political Science
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