Experience

Brimore

• Egypt
• Internet Marketplace Platforms
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2021 - Present

  • Handle customer’s calls. • Handle customer’s calls and explain the new promotions for Brimore. • Handle all incoming calls of the company. • Provide best possible service to both external & internal customers to achieve highest level of customer satisfaction • Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries • Achieve the requested Staffed Time on a daily basis to minimize Lost Call Rate. • Provide proper information to customers with complete &comprehensive understanding of company's Products & Services and Policies & Procedures Show less



REMAX Real Estate Group

• United States
• Real Estate
• 700 & Above Employee

• Administrative Assistant

  • Dec 2018 - Jun 2021

  Maintains office services by organizing office operations and procedures, controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions. • Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records. • Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement. • Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments. • Completes operational requirements by scheduling and assigning employees; following up on work results. • Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends. • Maintains office staff by recruiting, selecting, orienting, and training employees. • Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. • Contributes to team effort by accomplishing related results as needed. Show less



OSN

• United Arab Emirates
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Customer Service Specialist

  • Oct 2015 - Dec 2017

  Make sure correct procedures are followed and routinely give directions to the staff on what to do and how to improve. When an employee needs help dealing with customer concerns, may step in, offer advice, or authorize a special adjustment. Scheduling workers to ensure adequate coverage. • • • Encourage employee’s charges to take their positions seriously and work hard to build a loyal customer base. set goals for them to achieve as a way to spur performance and to measure effectiveness responsible for recruiting, interviewing, and hiring candidates Monitor how both group and individual employees are performing. Show less