Experience

Manatee County Government, Work That Matters

• United States
• Government Administration
• 700 & Above Employee

• Branch Supervisor - Rocky Bluff Library

  • Jan 2018 - Present

• Circulation Services Supervisor/Librarian III - Central Library

  • Sep 2016 - Jan 2018



Sarasota County Government

• United States
• Government Administration
• 700 & Above Employee

• Central Services Coordinator

  • Jun 2008 - Sep 2016

  Provide reference services to all age groups in a call center environment, compile statistics, attend departmental and system-wide committee meetings, create publicity for library services (primarily to internal customers), operation of basic office tools, provide e-mail and chat reference through Ask A Librarian, acting liaison to the County Call Center, interview potential employees, create FAQs and other informational materials for call center and info central employees, selected reference collection for Info Central, place Inter-Library Loan holds for patrons, train new employees, circulation duties, including: checking out materials, placing holds, renewals, patron record updates, etc. Working knowledge of Sarasota County Library Databases. Show less

• Librarian I - North Sarasota Public Library

  • Mar 2006 - Jun 2008

  Providing reference services to all age groups, Programming to all age groups, including: Story times to toddler, pre-school, and elementary age children, computer classes for adults and seniors, bringing in outside performers, reading programs for young adults, arts & crafts programs, bicycle safety programs, and other special programs; publicity for library services and events, including: creating flyers, giving interviews to local media, adding and editing calendar events (library web representative) and communicating with community organizations; create bibliographies and reading lists, create (themed, seasonal) displays, build alliances with community organizations, outreach to community organizations and schools, collection development, including: processing donations, weeding, using discretionary funds to build the collection, recommendations for acquiring titles; Item Coordination, Supervise library in absence of Manager, operation of basic office tools, YA Committee member Show less

• Customer Service Representative - North Sarasota Public Library

  • Sep 2004 - Mar 2006

  Circulation duties, including: working knowledge of Anzio and Millennium, check-in/check-out library materials, shelve materials, collection maintenance, exemplary customer service, processing of page slips, place holds for patrons, and cash handling; item coordinator (change bib records, add/delete items, process donations), provide coverage to other departments as needed, check-in and process shipments

• Library Assistant I - Selby Public Library

  • Nov 2002 - Sep 2004

  Check-in and process all periodicals, weed and discard periodicals when needed, maintenance of the periodicals and periodical room, working knowledge of Anzio and Millennium, working knowledge of databases available through the library website, process donations, cover the reference desk when needed, facilitate reference meetings when it was my turn (determined by a rotating schedule), assist patrons in PC reservation, maintenance of the collection, shelving, exemplary customer service. During my final month at Selby I worked in youth and became acquainted with the policies and procedures of the department. Show less



Argosy University

• Higher Education
• 700 & Above Employee

• Part-Time Librarian

  • Jun 2009 - Oct 2010

  Provide reference services in a private university setting, including: dissertation searches, database searching, and assisting students to find resources, articles, etc., provide database tutorials to students, catalog dissertations, maintenance of the library and work spaces, circulation duties and knowledge of the Voyager circulation Provide reference services in a private university setting, including: dissertation searches, database searching, and assisting students to find resources, articles, etc., provide database tutorials to students, catalog dissertations, maintenance of the library and work spaces, circulation duties and knowledge of the Voyager circulation



Deutsch Luggage

• Customer Service Representative

  • Jul 2001 - Aug 2002

  Sales of goods and services, exemplary knowledge of all store products (luggage), exemplary customer service, maintenance of the sales floor and stock room, usage of cash register, organize the stock room, assist in yearly inventory, deliveries to customers and between stores Sales of goods and services, exemplary knowledge of all store products (luggage), exemplary customer service, maintenance of the sales floor and stock room, usage of cash register, organize the stock room, assist in yearly inventory, deliveries to customers and between stores



Lord + Taylor

• Retail
• 700 & Above Employee

• Customer Service Representative

  • Jul 1999 - Mar 2001

  Sales of goods and services, exemplary knowledge of all store products, exemplary customer service, maintenance of the sales floor and stock room, usage of LRT (Laser Radio Terminal), store computer, and cash register, organize the stock room, assist in yearly inventory, train new employees, assisted in major renovation of the store, member of the friendliness committee (a committee that met to discuss customer service related issues). 2000 - President’s Club (for exceeding annual sales of $250,000) Show less



Bruce Allen Bags

• Assistant Manager

  • Jan 1998 - Jun 1999

  Sales of goods and services, exemplary knowledge of all store products, exemplary customer service, maintenance of the sales floor and stock room, receive and check-in all shipments, replenish the sales floor when needed, cash handling, special order goods for customers, usage of LRT (Laser Radio Terminal), store computer, and cash register, bank deposits, open and close store, book keeping, organize the stock room, assist in yearly inventory, supervised a staff of 7 employees Sales of goods and services, exemplary knowledge of all store products, exemplary customer service, maintenance of the sales floor and stock room, receive and check-in all shipments, replenish the sales floor when needed, cash handling, special order goods for customers, usage of LRT (Laser Radio Terminal), store computer, and cash register, bank deposits, open and close store, book keeping, organize the stock room, assist in yearly inventory, supervised a staff of 7 employees



Kmart

• United States
• Retail
• 700 & Above Employee

• Department Manager

  • Oct 1994 - Jan 1998

  Management of the Hard-Home Department and respective employees, usage of LRT (Laser Radio Terminal) and CRT (Computer Radio Terminal), merchandising department to conform to plan-o-grams, ordering of merchandise, maintenance of area and corresponding stock room, cash handling, price adjustments, exemplary customer service and general knowledge of all goods. 1997 - Appointed to Merchandise Coordinator during a major refurbishment of the store. During which my responsibilities included: configuration of new store layout, downloading and preparation of all plan-o-grams in accordance to new store standards, assisted in problem-solving related to new layouts, and maintained close contact with headquarters and Operational Vice-President. 1997 - Employee of the Year Show less