Experience

D4C DENTAL BRANDS, INC.

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Operations Manager

  • Aug 2022 - Present

  Operations manager for a local boutique office, Children’s Dentistry of Atlanta. Navigate the opportunities for growth between a private concierge pediatric dentistry and our DSO. Created a full time team and moved away from part time inconsistencies. Work with project managers and outside contractors to create a new office that complements our luxury service local brand. Manage all aspects of operations Operations manager for a local boutique office, Children’s Dentistry of Atlanta. Navigate the opportunities for growth between a private concierge pediatric dentistry and our DSO. Created a full time team and moved away from part time inconsistencies. Work with project managers and outside contractors to create a new office that complements our luxury service local brand. Manage all aspects of operations



Collins Pool Management

• United States
• Recreational Facilities
• 1 - 100 Employee

• Regional Operations Manager

  • Dec 2021 - Jun 2022

  Reported directly to the CEO Opened and lead a new branch on the north side of Atlanta to compliment our South Office Headquarters. Created a fleet management program to service company vehicles. Created equipment tracking to better track office inventory and field locations. Oversee all North Atlanta operations. Reported directly to the CEO Opened and lead a new branch on the north side of Atlanta to compliment our South Office Headquarters. Created a fleet management program to service company vehicles. Created equipment tracking to better track office inventory and field locations. Oversee all North Atlanta operations.



Sweetwater Pools

• United States
• Recreational Facilities
• 1 - 100 Employee

• Senior Regional Director

  • Jul 2021 - Dec 2021

  Reported directly to the Vice President Increased customer base by over 50% in less than 6 months.Eliminated turnover in less than 3 months.Recruited, interviewed, trained and maintained management and field team during a unique year of economic changes.Create and adapt routes for management and field team to service pools most effectively throughout metro Atlanta. Adapt route tracking software and maps to ensure routes are dispatched and create time efficiency.Provide support to all management and field teams in aspects of knowledge, part supplies, and customer support.Manage payroll, invoicing, and all customer support services.Continue to increase customer base, team, and supplies while maintaining a positive NOI. Show less

• Operations Manager

  • Apr 2021 - Jun 2021

  Create and adapt routes for field team to service pools most effectively throughout metro Atlanta. Provide support to all field teams in aspects of knowledge, part supplies, and customer support. Manage payroll, invoicing, and all customer support services.



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Operations Consultant

  • Jan 2021 - Oct 2021

  Aid in $20 million RFP creation, HR policies and procedures, and create training processes. Aid in $20 million RFP creation, HR policies and procedures, and create training processes.



Ace Parking

• United States
• Consumer Services
• 700 & Above Employee

• Project and Operations Manager

  • Oct 2014 - Dec 2020

  Manage premier locations for a Portfolio containing 9 garages, 9 surface lots, valet, and shuttle operations. This includes budgeting, invoicing, inspections.Project Manager:Identify, propose, and complete projects up to $25,000 with the Senior Client Managers. I manage all aspects of these projects autonomously.Identify, propose, and complete Capital Projects, over $25,000, with Senior Client managers, Regional Managers, and Vice PresidentOperations Manager:Create and Maintain Multiple Budgets. I manage all aspects of these projects autonomously.Manage multimillion dollar accounts receivableManage multimillion dollar accounts payableCreated Training Curriculums for group and one on one team meetingsTrained in HR – Managed 114 Locations, 34 Managers, and 615 EEs Show less

• Site Manager Hyatt Regency

  • Oct 2013 - Oct 2014

  Manage valet staff and self parking lot and automated equipment. In charge of all financial data for both lots.

• Assistant Manager Hyatt Regency

  • May 2013 - Oct 2013

  Manage staff and guest service issues.Monitor all aspects of valet and garage issues.In charge of payroll. Monitoring a 63 person staff for accuracy in wages. Coordinate staffing and staff locations for multiple entrances of an 18 acre property.



PPS PARKING & TRANSPORTATION, INC.

• Hospitality
• 1 - 100 Employee

• Property Manager

  • Jul 2012 - Mar 2013

  Manage valet and transportation at the Westin South Coast Plaza Hotel. Maintain a top guest service based staff. Coordinate guest transportation for our hotel guests and all of Southern California in coordination with the Transportation Manager. Manage relationships between company and client. Manage valet and transportation at the Westin South Coast Plaza Hotel. Maintain a top guest service based staff. Coordinate guest transportation for our hotel guests and all of Southern California in coordination with the Transportation Manager. Manage relationships between company and client.



Loews Hotels

• United States
• Hospitality
• 700 & Above Employee

• Engineering Supervisor

  • Feb 2010 - Oct 2011

  Pre-opening team. Opening supervisor for the hotel. Helped build a trusted team, supervised PM program, and coordinated communication between shifts. Responsible for all aspects of troubleshooting and repair of a wide range of machines, such as room chilled water AC units, chillers, cooling towers, boilers, pumps, laundry equipment, and kitchen equipment Pre-opening team. Opening supervisor for the hotel. Helped build a trusted team, supervised PM program, and coordinated communication between shifts. Responsible for all aspects of troubleshooting and repair of a wide range of machines, such as room chilled water AC units, chillers, cooling towers, boilers, pumps, laundry equipment, and kitchen equipment



W Hotels

• Hospitality
• 700 & Above Employee

• Engineering Supervisor

  • Oct 2008 - Feb 2010

  Opening 2nd shift supervisor. Created lists for ordering, communications, and shift reports. Maintained, repaired, replaced components, and replaced PTAC units. Created solutions to quiet PTAC units. Responsible for staff on 2nd and 3rd shifts. Responsible for generator, fire pump, PTAC’s, busy roof top pool, staff, and inventories. Opening 2nd shift supervisor. Created lists for ordering, communications, and shift reports. Maintained, repaired, replaced components, and replaced PTAC units. Created solutions to quiet PTAC units. Responsible for staff on 2nd and 3rd shifts. Responsible for generator, fire pump, PTAC’s, busy roof top pool, staff, and inventories.



The Glenn Hotel

• United Kingdom
• Hospitality

• Engineer

  • Jan 2008 - Oct 2008

  Maintain building, PM program, and chilled water Carrier AC equipment. Assist guests with engineering and IT needs. Coordinate with Chief Engineer on any needs. Maintain building, PM program, and chilled water Carrier AC equipment. Assist guests with engineering and IT needs. Coordinate with Chief Engineer on any needs.



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Concierge

  • Jan 2006 - Aug 2007

  Trainer and assist guest with any needs. Coordinate and communicate with our department and every department in and out of the hotel to take care of any guest requests Trainer and assist guest with any needs. Coordinate and communicate with our department and every department in and out of the hotel to take care of any guest requests



The Ritz-Carlton Hotel Company LLC

• Concierge

  • Mar 1998 - Jan 2006

  Valet - Trainer/Supervisor Bellman - Captain/Trainer/Tech Butler Concierge - Trainer Valet - Trainer/Supervisor Bellman - Captain/Trainer/Tech Butler Concierge - Trainer



Chili's

• United States
• Restaurants
• 1 - 100 Employee

• Training Specialist

  • Jun 1995 - Mar 1998

  Trainer and server for the front of the house team. Leader in all aspects of the operation. Trainer and server for the front of the house team. Leader in all aspects of the operation.