Software Engineer

• Feb 2023 - Present

Test Automation Engineer

• Sep 2021 - Jun 2022

● Complied with the established software development life cycle methodology to deliver effective solutions ● Directed and managed continuous delivery systems and methodologies on AWS and physical infrastructure ● Implemented & automated solutions on AWS cloud via Jenkins Pipeline, Cloud formation, Shell ● Designed, managed & maintained tools to automate operational processes to reduce the time. ● Created comprehensive test plans, test scripts and use cases to support testing objectives. ● Implemented Selenium Web Driver and automated, executed scripts on different browsers and different platforms using Java. ● Developed and maintained test and evaluation strategies for testing to show operational readiness and suitability with planned project decision points. ● Authored automated testing reports and presented findings to the manager for review. ● Developed the Automation Test Scripts using Java and execution using Selenium, Cucumber, Maven, Typescript and Gherkin Language. ● Working environment - Eclipse IDE, Intellij IDE and Visual Studio Code. Show less

Customer Service Manager

• Oct 2020 - Aug 2021

● Manage large amounts of inbound and outbound calls in a timely manner ● Follow communication “scripts” when handling different topics ● Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives ● Build sustainable relationships and engage customers by taking the extra mile ● Keep records of all conversations in our call center database in a comprehensible way ● Frequently attend educational seminars to improve knowledge and performance level ● Meet personal/team qualitative and quantitative targets Show less

System Administrator

• Dec 2018 - Jul 2020

● Supported office manager with proactive correspondence management, document coordination and customer relations. ● Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity. ● Interacted with customers by phone, email or in-person to provide information. ● Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions. ● Coordinated communications, financial processing, registration, recordkeeping and other administrative functions. ● Trained new employees on administrative procedures, company policies and performance standards. Show less

Front Office Manager

• Aug 2015 - Nov 2018

● Performing daily execution of front desk operations throughout all shifts. ● Entrusted to discuss, resolve, and follow-up with guests regarding any issues and inquiries. ● Organizing, confirming, and processing all cash handling and credit card transactions, inquiries, and refunds from a front-office, and back-office standpoint. ● Accountable for all inventory and supply purchases for the front and back office, as well as the market. ● Responsible for the management of accounts payable with respect to front desk operations, including logging invoices and receipts in management's checkbook, and payment of invoices in a timely manner. ● Responsible for creating, analyzing, and distributing invoices to all direct bill account holders; as well as follow- up, assurance, and application of payment collections. Show less