Hakan Paksoy
Application Team Lead & Service Coordinator at Diagnostica Stago Turkey Tıbbi Tanı Sistemleri Tic. A.Ş.- Claim this Profile
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İngilizce, Professional working proficiency
Topline Score
Bio
Credentials
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İş güvenliği C sınıfı
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Experience
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Diagnostica Stago Turkey Tıbbi Tanı Sistemleri Tic. A.Ş.
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Türkiye
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Medical Equipment Manufacturing
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1 - 100 Employee
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Application Team Lead & Service Coordinator
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Apr 2023 - Present
• Coordinates application and service teams. • Trains and defines training needs for the teams.
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Application Team Lead
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Jun 2018 - Apr 2023
• To make the weekly schedules of the Application team.• To prepare the monthly report of the Turkiye Application Team for the Application Team at headquarters in France.• Become the expert on application aspects of the analyzers and reagents. Supporting the technical service and hotline divisions as second level support for solving unidentified problems.• To make customer and distributor visits and trainings in Turkey, MEA and Caucasia.• Work with sales and application team to develop effective training plan and evaluating the level of sales, sales support competencies• Develop a systematic troubleshooting approach to diagnose common application problems to be shared among team members. Show less
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Application Specialist
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Mar 2015 - Jun 2018
• Conduct product application training, to customers, internal staffs and distributors within the scope of Stago Turkey operations.• To follow the version updates of the systems and to share the information about the new version features with the company, distributors' employees and customers.• To make customer visits in order to monitor the performance of the systems and customer satisfaction.• To carry out adaptation studies of new systems in the country.• Conduct pre-sales product demonstrations and presentations. Show less
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Education
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2008 - 2012
Kocaeli Üniversitesi
Fen edebiyat fakültesi, Chemistry
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