Experience

Xyfil Ltd

• United Kingdom
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• HR & Recruitment Consultant

  • Mar 2019 - Present

• Talent Development Consultant

  • Mar 2018 - Feb 2019

  Since Xyfil's inception in 2014, we have rapidly become one of the UK's leading e-liquid specialists. We provide not only full-spectrum white label manufacturing, but also class-leading analytical services and full regulatory compliance consultancy for all European and global territories.I have joined the team to implement solutions across the business to help our people perform at the their best. Amongst many of the things I am involved includes:- Organisation Diagnostic and Solution Implementation- Establishing Talent and HR Priorities across the business - Fostering a consistent, positive and productive working environment- Implementing Talent and HR processes and ensuring they work, add value and are efficient Show less



Civil Aviation Authority

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Learning and Talent Development Consultant

  • Apr 2017 - Dec 2017

  Liaising with third party external training providers including thought leadership on content Ongoing evaluation on course content and delivery, with changes proposed based on the outcome Consultancy service to individuals, teams and groups based on business and training needs Developed an 18 month internship programme which has been successfully implemented Reviewed and refreshed the CAA Onboarding experience from pre-boarding to up to a year of the colleagues joining the organising. This includes: - Creation of dedicated intranet pages for new joiners (and managers of new joiners) that groups together disparate sets of information into one convenient place - Development of repository of on-line videos/webcasts that provide a snapshot of what we do and how we are structured. - Review of all pre-boarding materials and contacts to create a more positive experience of new joiners Show less

• Capability Development Lead

  • Aug 2014 - Mar 2017

  Developed the Inspectorate Role specific Competency Framework to support a transformation programme and had it integrated in to the performance management programme for over 200 peopleSupporting the identification of future capability requirements based on the evolution of the Organisational Design work Involved in the Training Needs Analysis for emerging development requirements aligned to future needsManaging the design and delivery of a training programme for more than 200 people including the schedule, budget and materials Continually reviewed and recommending improvements to training programmes Liaising with the external stakeholders involved in the delivery of a major project to support a transformation programme in order to monitor and review the quality of services they provided and recommended improvements based on feedbackStakeholder management at all levels within the project life cycleSupported third party training providers with the development and design of training programmes Show less

• Learning and Development Advisor

  • Jul 2012 - Jul 2014

  Worked collaboratively with the contracted training provider to design and develop management training programmesProject managed performance management training programmes rolled out across the organisation Evaluation of the training including Focus Groups resulting in feedback in to a report to Executive Committee with recommendations which were then implementedLiaised with external stakeholders involved in the delivery of the projects in order to monitor and review the quality of services they provided and suggested improvementsProvided support and guidance to line managers, participants in the projects, mentors, coaches and other internal key stakeholders involved in the initiatives. Managed the roll out of the initial pilot programmes and ensured the feedback from these sessions was incorporated into the final programme designInstrumental in the design of the application process for the programmes.Supported the training needs analysis, design and delivery of a wide range of learning and development interventions across the organisationSupported the Head of Learning and Development in the design and delivery of the CAA Competency Framework and developed supporting guidance material Show less

• Secondment to Human Factors Team

  • Jun 2011 - Jul 2012

  Carried out a training needs analysis internally which formed the basis of a train the trainer course for the Human Factors championsLiased with senior training managers within the aviation industry to to see if there exists a best practise framework that effectively delivers the criteria identified by the HF ReviewDeveloped the Human Factors Competency Framework which was then adapted by the European Human Factors Advisory in to the Regulatory Inspector Human Factors Competency FrameworkDeveloped Performance Based Assessment criteria which was adopted by the internal SMS delivery team Show less

• Training and Customer Services Manager

  • Jun 2010 - Jun 2011

  Developed training guidance material and proceduresPrepared quick reference guides and workbooks for employeesDetermined the departments training needs to meet business objectivesPerformed quality assurance reviews of training documentations

• Licensing Officer

  • Dec 2003 - May 2010

  Project Managing a training programme to support the 2024 PIMS Enhancements project.Delivering a complete Training Programme to Licensing and FCSS staff in preparation for the release of version 6 of PIMS created from the 2024 PIMS Enhancements project.Managing and implementing a comprehensive training programme for flight crew licensing to ensure that key responsibilities and performance indicators are successfully met.Creating Training InstructionsCo-ordinating and managing telephone training for licensing assistants handling level 1 enquires by telephone.Quality monitoring of telephone calls and giving feedback. Encouraging and motivating existing and new members of the team.Share technical experience with other members of the team. Acting as a focal point for licensing assistants on any complex enquiries and work related issues.Assessment and issue of Flight Crew licences and ratings within the published turnaround times.Handling and resolving customer enquiries by telephone and over the counter. Show less



Avios Group Limited

• United Kingdom
• Airlines and Aviation
• 1 - 100 Employee

• Customer Relations Executive

  • Dec 1997 - Jul 2003

  Worked in a self-managed team and undertook regular management responsibility such as Duty Manager and carrying out performance reviews Carried out detailed investigations to customer complaints and offered full explanation in writing or by telephone Handled post-travel enquires and complaints by telephone and in writing Liaised with travel partners to ensure speedy resolutions to customer issues. Organised incentive activities to improve morale and motivation. Worked in a self-managed team and undertook regular management responsibility such as Duty Manager and carrying out performance reviews Carried out detailed investigations to customer complaints and offered full explanation in writing or by telephone Handled post-travel enquires and complaints by telephone and in writing Liaised with travel partners to ensure speedy resolutions to customer issues. Organised incentive activities to improve morale and motivation.