Hajnalka (Hajni) Feher
EMEA BPO-D Procurement Compliance Manager at Ibm Issc- Claim this Profile
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English Professional working proficiency
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French Limited working proficiency
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Hungarian Native or bilingual proficiency
Topline Score
Bio
Attila Bors
I have been working with Hajni since 2015 summer when she joined my group. We basically managed together the complete compliance program for IBM EMEA Spare Parts Operations supporting the business processes. During the years she got more and more involved in business controls while she also had an operational support role, in parallel. In early 2018 I have handed over to her the full business controls role and responsibility. She understood quickly the controls, always focused to the essence, asked 'Why?' and once got aware of the details, she was eager to change and optimize old things. She is never afraid of changes, she is a great networker with great communication skills. She has a strong ability to convince people how to do things better. She is fair, kind and polite. She is open for new things and thinks out-of-box. She is really focused and result-oriented. We supported together an IBM Corporate Audit where she demonstrated her strong skills and contributed to a satisfactory outcome. She motivatedly jumped in the world of warehouse logistics in conducting physical security reviews on-site and also remotely (due to Covid pandemia). It is a great pleasure to know her personally, having her as my best colleague. I can always trust her. There is a wide area where she can be a great leader.... compliance, audit, process optimization, personal and business coaching, project management, etc. Multinational or smaller company environment, could both fit to her profile and abilities. I can only recommend her with a strong belief that she will add a lot to a company's success.
giovanni squillante
Hajni, Firstly on a personal level I am delighted that you have been able to progress your career in IBM . I hope this is an illustration of you enjoying your work. It is often commented to me from the wider team what an 'excellent' job you are doing. You are proactive, open and flexible. You understand Delivery operation but you understand your role and your responsibility to the wider organization. You understand the client impacts and how to interpret what that means and you make suggestions to us on ways we could operate better. You certainly assist us in interpreting the management information that enables us to make the case for change. I am grateful for your involvement in the organization and I thank you for your efforts. Giovanni
Attila Bors
I have been working with Hajni since 2015 summer when she joined my group. We basically managed together the complete compliance program for IBM EMEA Spare Parts Operations supporting the business processes. During the years she got more and more involved in business controls while she also had an operational support role, in parallel. In early 2018 I have handed over to her the full business controls role and responsibility. She understood quickly the controls, always focused to the essence, asked 'Why?' and once got aware of the details, she was eager to change and optimize old things. She is never afraid of changes, she is a great networker with great communication skills. She has a strong ability to convince people how to do things better. She is fair, kind and polite. She is open for new things and thinks out-of-box. She is really focused and result-oriented. We supported together an IBM Corporate Audit where she demonstrated her strong skills and contributed to a satisfactory outcome. She motivatedly jumped in the world of warehouse logistics in conducting physical security reviews on-site and also remotely (due to Covid pandemia). It is a great pleasure to know her personally, having her as my best colleague. I can always trust her. There is a wide area where she can be a great leader.... compliance, audit, process optimization, personal and business coaching, project management, etc. Multinational or smaller company environment, could both fit to her profile and abilities. I can only recommend her with a strong belief that she will add a lot to a company's success.
giovanni squillante
Hajni, Firstly on a personal level I am delighted that you have been able to progress your career in IBM . I hope this is an illustration of you enjoying your work. It is often commented to me from the wider team what an 'excellent' job you are doing. You are proactive, open and flexible. You understand Delivery operation but you understand your role and your responsibility to the wider organization. You understand the client impacts and how to interpret what that means and you make suggestions to us on ways we could operate better. You certainly assist us in interpreting the management information that enables us to make the case for change. I am grateful for your involvement in the organization and I thank you for your efforts. Giovanni
Attila Bors
I have been working with Hajni since 2015 summer when she joined my group. We basically managed together the complete compliance program for IBM EMEA Spare Parts Operations supporting the business processes. During the years she got more and more involved in business controls while she also had an operational support role, in parallel. In early 2018 I have handed over to her the full business controls role and responsibility. She understood quickly the controls, always focused to the essence, asked 'Why?' and once got aware of the details, she was eager to change and optimize old things. She is never afraid of changes, she is a great networker with great communication skills. She has a strong ability to convince people how to do things better. She is fair, kind and polite. She is open for new things and thinks out-of-box. She is really focused and result-oriented. We supported together an IBM Corporate Audit where she demonstrated her strong skills and contributed to a satisfactory outcome. She motivatedly jumped in the world of warehouse logistics in conducting physical security reviews on-site and also remotely (due to Covid pandemia). It is a great pleasure to know her personally, having her as my best colleague. I can always trust her. There is a wide area where she can be a great leader.... compliance, audit, process optimization, personal and business coaching, project management, etc. Multinational or smaller company environment, could both fit to her profile and abilities. I can only recommend her with a strong belief that she will add a lot to a company's success.
giovanni squillante
Hajni, Firstly on a personal level I am delighted that you have been able to progress your career in IBM . I hope this is an illustration of you enjoying your work. It is often commented to me from the wider team what an 'excellent' job you are doing. You are proactive, open and flexible. You understand Delivery operation but you understand your role and your responsibility to the wider organization. You understand the client impacts and how to interpret what that means and you make suggestions to us on ways we could operate better. You certainly assist us in interpreting the management information that enables us to make the case for change. I am grateful for your involvement in the organization and I thank you for your efforts. Giovanni
Attila Bors
I have been working with Hajni since 2015 summer when she joined my group. We basically managed together the complete compliance program for IBM EMEA Spare Parts Operations supporting the business processes. During the years she got more and more involved in business controls while she also had an operational support role, in parallel. In early 2018 I have handed over to her the full business controls role and responsibility. She understood quickly the controls, always focused to the essence, asked 'Why?' and once got aware of the details, she was eager to change and optimize old things. She is never afraid of changes, she is a great networker with great communication skills. She has a strong ability to convince people how to do things better. She is fair, kind and polite. She is open for new things and thinks out-of-box. She is really focused and result-oriented. We supported together an IBM Corporate Audit where she demonstrated her strong skills and contributed to a satisfactory outcome. She motivatedly jumped in the world of warehouse logistics in conducting physical security reviews on-site and also remotely (due to Covid pandemia). It is a great pleasure to know her personally, having her as my best colleague. I can always trust her. There is a wide area where she can be a great leader.... compliance, audit, process optimization, personal and business coaching, project management, etc. Multinational or smaller company environment, could both fit to her profile and abilities. I can only recommend her with a strong belief that she will add a lot to a company's success.
giovanni squillante
Hajni, Firstly on a personal level I am delighted that you have been able to progress your career in IBM . I hope this is an illustration of you enjoying your work. It is often commented to me from the wider team what an 'excellent' job you are doing. You are proactive, open and flexible. You understand Delivery operation but you understand your role and your responsibility to the wider organization. You understand the client impacts and how to interpret what that means and you make suggestions to us on ways we could operate better. You certainly assist us in interpreting the management information that enables us to make the case for change. I am grateful for your involvement in the organization and I thank you for your efforts. Giovanni
Credentials
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Agile Project management - White Canvas Agility Program 2022
IBMSep, 2022- Oct, 2024 -
Blue Core Coaching Supervisor
IBMMay, 2022- Oct, 2024 -
Blue Core Coach
IBMMay, 2021- Oct, 2024 -
Enterprise Design Thinking Practitioner
IBMMar, 2021- Oct, 2024 -
IBM Virtual Collaborator
IBMSep, 2020- Oct, 2024 -
People Skills - Communication, Presentation, Collaboration, and Problem Solving
IBMJul, 2020- Oct, 2024 -
Agile project management explorer
IBMJan, 2018- Oct, 2024 -
Lean Six Sigma Yellow Belt
IBMMay, 2010- Oct, 2024
Experience
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Ibm Issc
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India
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Consumer Services
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1 - 100 Employee
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EMEA BPO-D Procurement Compliance Manager
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Nov 2022 - Present
I am helping the Procurment Business Process Outsourcing Delivery Managers to be compliant with internal and external requirment. Identifying oprtunities to tailor and simplify processes, sharing knowledge, organising and spreading information. Bisides the consulting activities, I focus on common goals and manage activities and projects. I am helping the Procurment Business Process Outsourcing Delivery Managers to be compliant with internal and external requirment. Identifying oprtunities to tailor and simplify processes, sharing knowledge, organising and spreading information. Bisides the consulting activities, I focus on common goals and manage activities and projects.
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Spare Part Operations Logistics Compliance and Physical Security for EMEA
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Jul 2015 - Nov 2022
I am in a complex role with wide-ranging of responsibilities around the Spare Part Operations Logistics Compliance.I facilitate process improvement, collaboration with all level of colleagues including subcontractors (warehouse employees, LLP leaders) clients and IBM management.I started 20% of my time in Jul 2015 than since Feb 2018 I has been in charge of Operational Business Controls activities for EMEA. It contains in-house and outsourced compliance testing supervision and reporting, process reviews and development, co-ordination and administration of the Management Self Assessment of Controls cycles. I present the outcome and track the actions. I constantly consult and advise Management about compliance requirements and corporate guidelines as well as audit related topics. I initiate and facilitate projects to make work easier.In Nov 2018 I took over the Asset Protection & Physical Security activities for EMEA. I am traveling within the region to meet local teams and make sure that part logistics activity and warehouse security is compliant with requirements (same as TAPA audits). From Jul 2020 I inherited the testing and administration of the Business Unit’s Business Continuity Plan.Beside the core duties I participate in global learning-related projects, headcount reporting and lead innovation projects.Just to list few key achievements: ♡ decreased workload about 50%♡ made inter-company communication more effective♡ innovated documentation handling and sharing
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Service Parts Operations (SPO) EMEA Client Relationship Program & Medallia Task Manager
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Nov 2017 - Sep 2018
Monitor, distribute, follow up the negative Customer feedback within Medallia tool and work with the responsible task owners to find root cause, track actions and close issues.
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Management Support Specialist for Service Logistics - France & DOM-TOM
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Jul 2015 - Feb 2018
I joined the Spare Part Logistics Business Unit at Vac and helped the French Country Manager's daily work with administrative a data analytical support 80% of my time while was in Compliance position 20%.
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T1 Budapest GuestHouse
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Hungary
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Hospitality
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General Manager
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Jun 2015 - Dec 2020
As the owner and General Manager of a Guesthouse I cared about recruiting, marketing, state and financial reporting and administration (IFA, Vendegem, szamlazz.hu), guest communication, facility and people management, tool administration, contract management (Booking, AirBnB, Szallas.hu, OTP Simple, SZÉP card), payment processing and invoicing. As the owner and General Manager of a Guesthouse I cared about recruiting, marketing, state and financial reporting and administration (IFA, Vendegem, szamlazz.hu), guest communication, facility and people management, tool administration, contract management (Booking, AirBnB, Szallas.hu, OTP Simple, SZÉP card), payment processing and invoicing.
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IBM Hungary
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Hungary
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Information Technology & Services
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1 - 100 Employee
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HR Operational Controls Expert for Ireland and Nordic
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Jan 2015 - Jun 2015
For a short time I advised HR Managers about Business Controls and audit requirements.
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HR Professional, Business Controls SOX Tester for France and Belgium
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Sep 2012 - Dec 2014
As the member of Business Controls Center of Excellence Team I executed the French speaking countries SOX and compliance testing for recruitment, separation, benefit processes with some influence on process improvement.
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Financial Business Controls Professional
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Jun 2011 - Sep 2012
I joined the payroll and accounting SOX testing team and worked for IBM African units (Kenya, Angola, Nigeria, Ghana) as compliance tester. In this position the regular control activities and reporting was the main activity but also found some room for process developments and innovation.
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Customer Service Quality Assurance and Training Specialist for BMS and Kraft
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Dec 2009 - May 2011
I started at IBM as a Customer Service Representative and quickly was selected to train and mentor fellow CSRs working in Human Resources Service Outsourcing accounts. I held trainings on communication and content, developed a measurement system and had regular meeting with Business Clients (BMS, Kraft) to share the Center's Key Performance Indicators and results.
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Helpdesk (IT)
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Nov 2005 - Dec 2009
IT helpdesk agent (Win, LotusNotes, Ms Office, Hardware), CEDISE administration, knowledge transfer and knowledge base building (60% French, 40% English), Delivered onboarding sessions about the information security topic and coordinated Clean Desk activities. Participated in IT knowledge transfer project for Cemex France. IT helpdesk agent (Win, LotusNotes, Ms Office, Hardware), CEDISE administration, knowledge transfer and knowledge base building (60% French, 40% English), Delivered onboarding sessions about the information security topic and coordinated Clean Desk activities. Participated in IT knowledge transfer project for Cemex France.
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Hungarian Cultural Centre
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Canada
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Entertainment Providers
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Office manager
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Apr 2005 - Jun 2005
Secretarial and event organizing duties, managing volunteers Secretarial and event organizing duties, managing volunteers
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French - English CSR
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Feb 2005 - Apr 2005
Advised CIBC's employees on HR and Tax issues Advised CIBC's employees on HR and Tax issues
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Bank of Montreal
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Canada
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Investment Management
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1 - 100 Employee
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French CSR
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Dec 2004 - Feb 2005
Followed up and confirmed suspicious Electronic Financial Transactions Followed up and confirmed suspicious Electronic Financial Transactions
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Administrative Representative
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Feb 2001 - Feb 2002
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Environmental Project Co-ordinator (energy saving alternatives for households)
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Feb 1998 - Feb 2000
Implemented Energy Efficient Solutions, Trained local co-ordinators (The International Energy Brigade (IEB) project was an innovative, community-based initiative designed to build the capacity of organisation already working on mitigating the economic, social and environmental impact of energy production and use to provide immediate relief for those most need in three countries (Bulgaria, Georgia, Hungary). The programme aimed to influence energy policy and legislation in Central and Eastern Europe in favour of energy efficiency, to raised public awareness and NGO involvement in energy efficiency, promoted programmes, institutions, investments that favoured sustainable energy alternatives, and gave practical examples of saving energy and reducing costs.)
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Education
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1993 - 1998
Eötvös Loránd University
Bachelor of Education, Education
Community
