Experience

The Japan Institute for Educational Measurement, Inc.

• Japan
• Professional Training and Coaching
• 1 - 100 Employee

• Director - System Operation Department

  • Nov 2020 - Present

  System Operation Group has been reformed to System Operation Department with increased members. System Operation Department covers system operation and support of various web products which company provide and there are infrastructure team, operation manager team and application support team in the department functionally. I am leading the department as Director and building team structure as well as hands on project management work and engineering work.

• Group Manager - System Operation Group

  • Nov 2019 - Nov 2020

  System Operation Group is responsible for all production systems to be running in an expected and proper way and I was assigned to the group manager to build and operate the team to work on that.

• Product Operation Manager - Service Operation Dept.

  • Apr 2018 - Oct 2019

  Manged system operation and infrastructure for various web application products including offshore coordination.



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• System Engineer - IT Management Group

  • Feb 2016 - Apr 2018

  2016 Feburary - Present Solo IMG Presence in Japan Belonging to IT Management Group(IMG) I have provided support for all corporate IT infrastructure service to internal users in Japan as local solo IMG presence with cooperating with central specific support team in India like EUS, Server Team, Network Team and etc. I have been successfully transitioned role from previous asignee in one month period and I have improved service in multiple aspects after the transition beside day-to-day user support. Below are some samples which I took care of while I was in this position. - Onboarding Preparation Process Improvement - ISO27K audit coordination - Office Expansion - Vender Cordination for reconstructin Osaka office - ODC(Offshore Delivery Center) set up - Local Asset Administration Improvement - Mobile Phone and Data Card Administratioin transitioned from facility team I was awarded to Shining Star Award from the company for my contribution which is given to the best contributed member from functions(HR, TA, FMG, Finanance, IMG, etc) in the region..



Astreya

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• EMT @Google

  • Jan 2014 - Feb 2016

  Astreya has an glocal contract to provide IT hardware support service to each Google Offices with Google (EMT Program) and I worked for Tokyo EMT team at Google Japan and provided below. - Delivering IT hardware support services in a fast paced, client-facing environment as an on-site support technician at the Google Japan office. - Supporting more than 1700 users locally and remotely by ticket, email and IM. - Delivering on strict SLA requirements - Video conference systems support and installation, maintenance and troubleshooting of all in-house audio-video systems of various configurations, sizes and types, including Tandberg and custom-made internal AV-VC systems. - Handling regional projects regarding conference room modifications, hardware rollout, maintenance and upgrades - High volume hardware and IT asset management, ranging from desktop PCs, high-end workstations, laptops and mobile devices, including rollout projects for whole departments. - IT asset life cycle management from procurement to EOL - Corporate inventory support and IT hardware stock management in a dynamic, unpredictable environment - Support and maintenance of in-house IP telephones; Deployment and troubleshooting - Initial point of contact for user-created requests. - Repair management of hardware related failures of workstations and laptops. - creating status and service reports for stakeholders.



iDeep Global Labs Corporation

• Software Development
• 1 - 100 Employee

• Customer Service Manager and Hardware Delivery

  • Sep 2012 - Dec 2013

  iDeep is a 100% subsidiary of SHARP corporation providing Meeting Collaboration service to the enterprise user as cloud basis service. I joined to iDeep at September 2012. I worked first 6 month as Hardware delivery role on a haken basis and then converted contract to permanent contract and worked as Customer Service Manager (Team Lead). iDeep is a 100% subsidiary of SHARP corporation providing Meeting Collaboration service to the enterprise user as cloud basis service. I joined to iDeep at September 2012. I worked first 6 month as Hardware delivery role on a haken basis and then converted contract to permanent contract and worked as Customer Service Manager (Team Lead).



Instinet Incorporated

• United States
• Capital Markets
• 400 - 500 Employee

• Internal IT Support Engineer

  • Aug 2010 - Mar 2012

  Belonging to Asia infrastructure team, I worked as IT desktop support for Tokyo Branch. I supported for about 60 users including trading staff. I also worked as procurement role for the team. Work involved: - Maintained and troubleshooting user desktop IT environment including PC (Windows), application, phone, printer, and so on, with communicating to other region’s teams and venders if necessary. - Domain User Management and File Server Access Control. - Developed and update master image of user PC. - Developed Application Deployment Package. - Supported Market Data Software such as Bloomberg, Reuters with communicating to the venders. - Operated backup and managed tape inventory. - Managed IT Asset Inventory Data. - Managed security system including control of building pass/ ID pass.



EDS Group

• IT Services and IT Consulting
• 300 - 400 Employee

• IT Desktop Support

  • Mar 2008 - Sep 2009

  I worked on accounting firm based on Business Outsourcing. I belonged to internal IT helpdesk team and supported over 2000 users. Work Involved: - Supported for Windows PC’s, Lotus Notes, MS Office and other applications by walk-in/network/voice. - Managed User ID and Computer ID of Active Directory. - Managed Inventory of GTS holding devices, including 2500 PC’s, 2000 USB memories and 500 mobile printers. - Managed support of client’s internal application as team champion. Took meeting with client, developed support plan, educated team member and reported support status. - Managed mail support operation of the team. Managed Mailbox and followed up each support incidents. - Verified installation of drivers and applications and made installation documents.