Agence de voyage and Ticketing

• May 2022 - Present

-Ticketing -Amadeus -Hotels reservations -Ticketing -Amadeus -Hotels reservations

Hospitality Manager

• Jul 2017 - Jul 2021

Supervisor

• Jul 2006 - Jul 2016

VIP Senior Hostess (Acting Supervisor customer experience 5 star Airline-A maha services)

Acting Supervisor and VIP leader

• Jul 2012 - May 2016

Handling big conferences and Events in Doha:• Film festival Doha Tribeca• Wise Events • Tennis world Cup Gents/ladies • Handball word cup 2015• World Asian Games 2007 • Rota Gala Ministry EventsMinistry Lounge:• Handling team works and being in big Events to Meet and assist Ministry and VVIP customers • Being responsible on the shift and lounge, Coaching and monitor staff • Briefing staff and ensure smooth handling • Make sure all customers assist and All BMW cars provided to all our VVIP Show less

Senior Vip Hostess

• May 2010 - Apr 2016

Almaha Senior Hostess

• Jul 2010 - May 2012

Normal arrival Terminal/ Departure: Check the handover : Name Boards is correct/the amount issued is correct/details are correct/Arabic Name boards are made for our Arabic guests /check the seat numbers of the passengers / Brief the staff about the same and keep them posted about flight time and the bay of the flights. The role included also: • Complete bookings • Update the visa charge log• Assist the lounge staff • Prepare the statistiques • Prepare monthly the appraisal form for the staff in their probation period • Filling the yellow sheet in the system and train the staff to do the same • Call the client to check in for departure and put comment in the system to contact al Maha Service VIP Lounge:• Update correctly the booking Form • Meet and Greet VVIP passengers and Royal Family (ALTHANI )• Being Professional and Flexible while handling VIP lounge • Preparing approval form for VIP guests• Briefing the staff • Monitoring the staff • Answering email • Arranging BMW cars to all our VVIP customers • Handling private Jets • Focusing on Team works in the Operations along with (QAS/QR VIP TEAM) Show less

Al-Maha Agent

• Jan 2006 - Dec 2009

• Meet and greet our valued passengers • Have full and right detail of the passengers• Greet and assist the passenger with a cheerful smile • Ensure a smooth handling • Be efficient and professional

Sales Agent: QR HR Tower 1 Reservation- ALMAHA

• Jan 2008 - Jan 2009

• Update correctly the booking in SOS• Assist the client and provide the right information • Assist the passenger and the calls • Tally the cash and POS• Give a proper handover • Prepare the handover for the next shift • Check Sales emails • Inform the supervisor for any changes on the shift and keep them posted

Supervisor

• Jul 2006 - Jun 2016