Hajeevan S.
Electronic Engineer at Resound Limited- Claim this Profile
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Bio
Credentials
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MOTOTRBO SYSTEMS PORTFOLIO SALES ENABLEMENT
Motorola SolutionsSep, 2016- Oct, 2024 -
PROFESSIONAL AND COMMERCIAL RADIO PORTFOLIO
Motorola SolutionsSep, 2016- Oct, 2024 -
Cross-learning project in Manufacturing - Certificate of Attendance
Cranfield UniversityJun, 2015- Oct, 2024 -
The Principles of Customer Service - Retail
Skillsmart RetailAug, 2012- Oct, 2024 -
Basic Swimming and Life Saving
National Body for Life Saving and Water Saftey - SRI LANKAOct, 2005- Oct, 2024 -
MOTOTRBO Systems Technical Professional
Motorola SolutionsDec, 2017- Oct, 2024 -
PROFESSIONAL AND COMMERCIAL RADIO TECHNICAL ASSOCIATE
Motorola SolutionsSep, 2016- Oct, 2024 -
Professional and Commercial Radio Sales Associates
Motorola SolutionsSep, 2016- Oct, 2024 -
Professional and Commercial Radio Sales Professional
Motorola SolutionsApr, 2020- Oct, 2024 -
Professional and Commercial Radio Sales Associate
Motorola SolutionsSep, 2016- Oct, 2024
Experience
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Resound Limited
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United Kingdom
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Telecommunications
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1 - 100 Employee
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Electronic Engineer
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May 2016 - Present
Designing, installing and maintaining DMR (Digital Mobile Radio) radio systems for customers representing a diverse range of industry sectors. Unlike less specialised providers, Resound is also recognised as an approved Motorola Solutions (Gold Channel Partner) and Hytera Radio Channel Partner. We supply the complete portfolio of innovative leading products including the latest digital two way radios, walkie talkies, supporting software and DMR networks. These are accompanied by convenient purchase, lease, short-term and long-term radio hire agreements that have been developed to suit any given budget. Key Tasks & Responsibilities: * Preparation and configuration of electronic equipment prior to shipment and installation at sites (individually or as part of a team) * Assessing and testing Digital and Analogue equipment and associated IT products. * Assisting the sales team by passing technical information, demonstrating new features/capabilityes of DMR equipment and when a site survey is required to establish radio coverage and equipment locations * Communicating with and work in conjunction with other departments effectively * Assessing and refurbishing radio equipment when needed * Maintaining administrative records of all work done using company's software system * Installing and testing PC based applications within Microsoft Windows environment * Liaising with customers (by email, phone or face-to-face) to provide technical support * Contributing to the ongoing development of the company's products and services * General electronics including the use of test measurement equipment, IP addresses, routers, switches and controllers and use of Software development tools. Skills Gained: * Approved Motorola Engineer - MOTOTRBO Systems Technical Professional * Good knowledge on RF, two-way radio communications systems * Expert Skills on Motorola MOTOTRBO DMR Radios and MOTORBO CPS (Customer Programming Software) * Digital equipment Troubleshooting
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Freeway Cars
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United Kingdom
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Financial Services
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1 - 100 Employee
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Controller / Supervisor (Part-time)
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Oct 2010 - May 2016
Duties / Responsibilities :- * Delivering exceptional customer service by always ensuring the customers were happy with their service and their experience and resolving customer queries and complaints quickly as possible * Quick decision making and managing 20-30 drivers according to priority of the job * Working with colleagues within and outside the team in a flexible and collaborative style also built a friendly and supportive team atmosphere * Keeping clear and accurate records and Telephone answering * Demonstrating flexibility in working a variety of shifts, including unsociable hours Skills gained / developed :- * Client management * Working under pressure without being daunted or intimidated and remaining calm and maintaining professionalism in stressful circumstances * Ability to build lasting and positive working relationship with colleagues with mutual understanding and respect * Motivating and supporting others within the team and setting high standards to improve the business
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Interoute
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United Kingdom
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Telecommunications
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200 - 300 Employee
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Junior Voice Analyst, Platform Management
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Jul 2014 - Sep 2014
I have been employed by my placement company again as a contractor to improve the product performance based on my suggestions during my placement year Tasks accomplished :- * Found and solved technical and general issues in the company's database management tool * Created confidential documents regarding the department's overall performance and presented to the Vice President with ideas for future development * Solved customer related issues and queries. E.g: Voice call quality, tariff rates
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Junior Voice & Video Analysis, Platform commercial Management -Unified Communications- Placement
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Nov 2012 - Jul 2013
* Dealt with company confidential data and information managed the company's online business intelligence portal (E.g. Allocating VoIP trunks appropriately to get the accurate real-time data of customer usage)* Found and solved technical problems regarding customer voice and video call quality, platform errors and problems in database management tool and escalated the problems to the technical department when necessary * Received excellent feedback on performance and ability from line manager and other colleagues * Undertook responsibilities from a staff who himself left the company during my placement year - I was chosen by Video product manager from all other placement students and staffs* Quickly learnt the technical aspects of video and voice products and services and found a way to extract the usage information from a UNICODE raw-data (CSV) without any guidance or instructions in order to produce monthly customer usage reports. Also created a user guide as a hand-over document for the entire process as per the director's request* Trained my replacement student at the end of my placement year by introducing company products and services in both technical and commercial aspects and taught my own techniques to solve some technical issues* Experience in Oracle, Siebel and SAP Business ObjectsSkills gained / developed :- * Quickly gaining specialist product knowledge and able to learn unfamiliar concepts quickly and easily* Project management by planning and allocating resources appropriately* Improved time management skills* Re-assessing decisions and changing direction when necessary, organising weekly group meetings* Problem solving by analytical thinking* Excellent communication (written, spoken and face-to face) and presentation skills (large group of people as well as individuals)* Able to hold formal and informal technical discussion with people from a variety of backgrounds* Database management skills
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Undergraduate Sales Engineer, Product and Solutions – Unified Communications - Placement Year
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Aug 2012 - Nov 2012
Interoute has pioneered the development of “cloud’ based ICT on Europe’s largest network and computing platform supporting in excess of 23Tbs-1 of services from the “ground to the cloud” with presence in 24 countries and services in 72 globally. Interoute is at the heart of Europe’s Internet and the forefront of enterprise ICT service development, with customers from Google to AT&T and partnerships with Juniper, Microsoft and IBM.* Worked on several company projects e.g. Designing dashboard for the Unified Communication to monitor the business and automated reporting system using Microsoft SharePoint and Microsoft SQL Server* Undertook several training programs, E.g. Com Tia Network+ 2009” - covered basic aspects of networking, open system interconnection, multiplexing, analogue and digital transmission, WAN, LAN, fibre optic cable, ISDN, protocols, guaranteed bandwidth and circuit switching, packet switching and Trunking (Ingress and Egress trunks and types of trunks E.g. SIP Trunk)* Researched and suggested ways to improve company's product quality and services during weekly team meetings. E.g. Discussed with the team to decide new customer voice tariff rates by considering technical aspects such as call routing, carrier strength, platform specifications and power consumption * Created some confidential documents and presentation slides about products and services including their technical specifications and saved the documents into company's internal server* Learnt some commercial aspects relevant to the role such as customer usage, monthly turn-over , gross profit, client management and analysed the usage information using real-time dataSkills gained / developed :-* Improved my knowledge of telecommunication skills such as VoIP, networking, Trunking, understood the principles telecom platform management* Accuracy and attention to detail* Demonstrated the ability to recognise limits of my expertise, referring for support and advice when required
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Education
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2014 - 2015
University of Hertfordshire
Master’s Degree, MSc in Embedded Intelligent Systems -
2010 - 2014
University of Hertfordshire
Bachelor’s Degree, BEng (Hons) in Electrical and Electronics Engineering -
2007 - 2009
Vivekananda College, Colombo, Sri Lanka
High School, Mathematics
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