Experience

Talbot Hotel Clonmel

• Ireland
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Jul 2023 - Present



Huawei

• China
• Telecommunications
• 700 & Above Employee

• Assistant Manager

  • Mar 2022 - Present

• Assistant Manager

  • Mar 2022 - Jul 2022

  ✓Handling and submitting customer requests through E-flow system.✓Managing delivery invoices .✓Contacting company supplies through emails .✓Daily management of office supplies and check report.✓Delivered monthly report of purchases and assuring storage is stocked as needed.✓Provide administrative support to ensure efficient operation of office.✓Support team by performing tasks related to organization and strong communication.✓Schedule meeting and support visitors.✓Handling and creating the staff requests and the above summary. Show less



air arabia

• Customer Service Agent

  • Feb 2020 - Mar 2020

  ✓ Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standard ✓Rsponds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company ✓ Provides accurate information about the company’s products and services, processes travel bookings, modifications and cancellations on reservations. ✓ Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly. ✓Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sale ✓Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively. Show less