Experience

AFAQY

• Saudi Arabia
• IT Services and IT Consulting
• 100 - 200 Employee

• Research And Development Specialist

  • Feb 2022 - Present

  - Conduct research and analysis of emerging technologies related to IoT and vehicle tracking- Conduct tests and experiments to evaluate the effectiveness and reliability of products- Collaborate with cross-functional teams to ensure products meet customer needs and company objectives- Provide technical support to customers, dealers, and internal teams- Document designs, experiments, and test results

• Automotive Telematics Specialist

  • Jul 2021 - Jan 2022

  • Testing and configuring GPS devices remotely.• System administrator duties as create users accounts, profiles, notification and other client’s requirements.• Provide assistance to the technicians during devices installation.• Troubleshooting devices and sensors issues and guide technician on site during maintenance.• Create system reports of devices/clients’ issues as per customer requirements.• Managing devices on clients’ account.



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Experience Specialist (loan)

  • Oct 2020 - Jun 2021

  - Conducted user research to understand user needs and preferences- Created conversational scripts that guide users through the voice bot experience- Conducted usability testing and analyzed user behavior to make improvements to the user interface and conversation flow- Collaborated with cross-functional teams to ensure that the voice bot experience met business goals and technical constraints- Stayed up-to-date with industry trends and incorporated them into the voice bot project- Ensured accessibility for all users- Documented design decisions, user research, and testing results Show less

• User Acceptance Tester (loan)

  • Jul 2020 - Sep 2020

  - Conducted user acceptance testing (UAT) for a voice bot project- Created test cases and executed test plans to identify defects and issues- Documented and reported defects to development teams- Collaborated with cross-functional teams to ensure that the voice bot experience met business goals and technical constraints- Conducted regression testing to ensure that defects were resolved- Participated in product design and review meetings

• Customer Care Advisor

  • Jun 2019 - Jun 2020

  - Provided customer service and support via phone- Handled customer inquiries, complaints, and feedback- Identified and resolved customer issues in a timely and professional manner- Escalated issues to management as necessary- Maintained accurate records of customer interactions and transactions