Experience

Trident Technology Services

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Manager

  • Dec 2020 - Present

  • Responsible for representing Panduit’s portfolio of products and services in a concise, relevant way that resonates with customers and highlights Panduit’s key• Understand a client’s critical business priorities and supporting IT challenges and requirements• Focus on driving value for the client, while maximizing competitive share, revenue, and margin• Identify, qualify, and close new business that results in substantial incremental revenue and margins to Trident in addition to maintain and expand existing products• Identify competitive strengths to drive a purchase decision• Responsible for achieving sales goals



Dsquares

• Egypt
• Technology, Information and Internet
• 100 - 200 Employee

• Marketing Manager

  • Mar 2018 - Dec 2019

  • Preparing relevant & tailored loyalty program’s proposals for clients of different industries (Telecom/FMCG/Automotive/Banking/Retail....) regionally that:- Boost acquisition trend- Increase revenue/ ARPU- Increase activity- Reduce churn rate• Introduce Dsquares offering, its features, benefits and relevance to the merchant based on a deep understanding of the merchant’s business and specific requirements.• Leading cross-functional processes (Sales – operations).• Responsible for driving incremental revenue for our clients through the development, implementation and day-to-day management of optimized and cost-effective retention & loyalty programs• Deliver and continually review an annual loyalty plan that will help clients businesses to meet strategic objectives• Maintain customer value model, and deliver campaigns designed for acquisition & Revenue generation campaign.• Lead the overall customer loyalty and retention strategy, including the development, project management and implementation of retention programs for various products and services.



Etisalat Misr

• Egypt
• Telecommunications
• 300 - 400 Employee

• Acquisition & Channels Marketing Supervisor

  • Apr 2016 - Mar 2018

  • Designing and monitoring of daily/weekly/monthly analytical reviews on the acquisition & revenues trends, dash boards & competition.• Identify key purchase triggers & Acquisition levers, to be able to stimulate these triggers with the relevant market moves • Identify potential entry barriers to the segment, to provide the optimum solution to overcome these barriers• Comprehensive understanding of base demographics, age groups & social economic classes, to be able to target each segment• Identify major consumer needs in the market, to be able to address these needs and fulfill them• Set the product’s strategy and roadmap, to achieve the product’s targets and KPIs• Develop concept documents & go to market presentations for new launches, to get the relevant approvals• Provide business case input & Assumption to the pricing unit, to support the business validation• Develop customer service and sales scripts, to up sell or uncover any kind of potential sales opportunity that may be available• Deliver the necessary reporting requirements of every new launch• Prepare marcomm briefs and communication material of new launches• Work closely with project management to ensure smooth execution of new projects• Log and report on all historical market moves, made by the company or competition• Manage the development and implementation of a go-to-market plan to ensure proper timing and presentation of the products• Set pricing to meet revenue and profitability goals• Deliver a monthly/annual Gross adds forecast to match actual achievements against market potentials• Deliver briefing and training for the customer care and the sales force, regarding new launches, and on quarterly basis to ensure that they are aware and updated by the latest products status, and the value provided to the customer• Deliver reports and presentations to present the products status in the market and future plans• Develop the core positioning and messaging for the product

• Base management - Marketing analyst

  • Mar 2015 - Mar 2016

  •Identify and analyses customers' data usage via in-depth analysis of customer data, together with the customer insight analysts and modelers•Define segmentation criteria needed to build the segments to be targeted with the data stimulation program including overall usage, data usage, ARPU , socio-demographics…etc•Define or create the relevant offers for each segment•Manage end-to-end the design, implementation and analysis of data stimulation programs that either up-sell data buckets to data users to up-lift their usage and ARPU•Develop targeted bonuses and offers schemes to fill in the gaps within the ATL data portfolio for ADSL. This involves all the typical actions undertaken by a business owner to launch a product/offer. This includes analyzing data, formulating concepts and writing up concept documents building business cases, presentations for TTM approvals, traffic forecasts and post-launch analysis •Be involved in pre-launch testing of products/ offers / campaigns, manage the customer journey and experience and ensure smooth launch in line with business needs and expectations•Manage the entire customer journey and ensure the customer experience is up to the desired standard•Responsible to take an active role in the annual marketing plan with respect to the revenue growth to achieve preset company KPIs.•Share with top management insights, reviews and results of programs on a regular basis and take part in decision-making•Conduct necessary financial analyses, business cases, resource and traffic forecasting and analysis related to the program/product.•Work closely with marcom team to launch outbound campaigns and manage the entire process from agents' training, coaching to monitoring performance.•Follow up the offers / products / programs results and constantly improve the offers / products / campaigns and targeting rules and processes



Orange

• Germany
• International Trade and Development
• 1 - 100 Employee

• Incident management senior specialist

  • Sep 2014 - Feb 2015

  Working within a team of Incident management specialists to solve network problems and do professional technical support.- To provide a professional first technical point of contact for the customer.- Provide updates as needed to the customer in order to meet performance objectives.- Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.- Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.- To ensure cases are allocated to the most appropriate ‘next step’ as part of the case flow process.- Perform and own technical management escalations in line with company procedure and case excellence policy.- Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative.



Vodafone International Services (VIS)

• Support Center Engineer (VIS)

  • Nov 2012 - Sep 2014

  1- Manage Active Directory (Server 2008) and be responsible of creating & modifying Active Directory objects (users and groups). 2- Manage a File Server with Sharing and Security permissions (includes roaming profiles and shared drives). 3- Support remote connections (CiTRiX & VPN connections) to company resources with 2 level authentication using RSA. 4- Find technical solution to new discovered PC problems and train team members on how to fix it. 5- Following ITIL.v3 to improve IT infrastructure service and provide high availability. 6- Handle Trouble Tickets assigned to our team within the SLA (Service Level Agreement). 7- Using a Monitoring Server (What’s Up Gold network monitoring application) to monitor Servers and insure high availability of services.nt).

• Business Solutions technical support

  • Mar 2011 - Oct 2012

  • Own all customer inquiries regarding business solutions till closure and post resolution call to ensure customer satisfaction and close case• Provides relevant and accurate information (Services, Products & Policies)• Handle new complicated devices and business solutions currently in the market• Meeting/exceeding department KPIs consistently & innovatively• Ensure elimination of wrong transactions that leads to financial negative impact• Awareness of the competition updates in business solutions products & services• Take ownership of escalated service requests through problem resolution



A Trading

• United States
• Consumer Services

• Site Engineer

  • Sep 2010 - Feb 2011

  •Worked in mobile sites ……installation (microwave links).