Experience

Dhofar Power Company SAOC

• Utilities
• 1 - 100 Employee

• Act Manager Business Performance and Development

  • Aug 2021 - Present

• Customer Data Head Section

  • Jun 2021 - Present

• Head of Meter and Customer Database

  • May 2015 - Jan 2023

  Development of the Meter and Customer Data strategy for the business in collaboration with senior management and ensuring that it fits with the Corporate Strategy.•Management of the function of Meter and Customer data activity in the following areas Customer Database (CRM), Meter Asset Database and Meter Data Collection .•Constantly seeking improved systems and technologies to improve the management of data in the business.•Manage accurate and up to date details on Account Holder including tracking of the new connection process.•Oversee completeness and accuracy of database on Meters, their age, coordination, attributes (e.g. Make, Multiplier), location at the premises, associated site identifier and account number.•Development and operation of the Meter and Customer Database team.



Oman Airports Management Company

• Oman
• Airlines and Aviation
• 700 & Above Employee

• Operational Airport Systems Administrator

  • Jan 2014 - May 2015

  •Manage and maintain all airport systems which includes and not limited to: Passenger Service System, Baggage Reconciliation System, Information Display System, Integration Broker, Airport Operational Database, Management Information System, Resource Management System, and Flight Schedule Management System. •Maintains and Administers database, applications and servers on a day to day basis. •Manages database administration and user standards and procedures. •Manage user’s privileges •Audits, modifies and amends data in systems to ensure latest information is provided. •Supports the scheduling of database projects, database and transaction log backups, notifications, and database replication between multiple servers and remote sites. •Develops and maintains high-level reporting systems using products such as Crystal Reports, and SQL reporting services. •Assists and supports organization and end users with network, database, and application training and technical support. •Responsible for configuring hardware and software utilized on related databases and web servers where applicable. •Provide regular performance reports to line manager. •Support and implement all relevant internal procedure and processes provided by other members of the ICT organization. •Provide support to the Service Desk team for detailed trouble shooting •Work as part of a team and provide 7x24 support when required



Omantel

• Oman
• Telecommunications
• 700 & Above Employee

• CRM Programmer

  • Jan 2010 - Dec 2014

  •Provide, maintain, or update systems documentation to reflect new applications or enhancements to existing applications. •Formulate test cases to test application software in development, to ensure a program’s functionality matches its specification’s business requirements. •Provide day to day application support for systems users. •Provide skills transfer or assistance to junior development team members to improve product quality, performance, and to ensure standards are implemented. •Coordinate and support the implementation of developed projects for production use. •Provide business support to various business units within the company for applications and systems.



OMAN MOBILE TELECOMMUNICATIONS COMPANY LLC

• Muscat Governorate, Oman

• IT Support Technician

  • Apr 2008 - Dec 2010

  •Installing and setting up new equipment and upgrading existing systems. •Fixing computer equipment, which could also include printers and scanners (peripherals). •Talking to the client to find out the exact nature of a fault. •Working out the reasons for the fault and explaining these to the user. •Testing and servicing equipment. •Recording problems and their solutions for future reference. •Training clients on new systems or software applications. •Installing and setting up new equipment and upgrading existing systems. •Fixing computer equipment, which could also include printers and scanners (peripherals). •Talking to the client to find out the exact nature of a fault. •Working out the reasons for the fault and explaining these to the user. •Testing and servicing equipment. •Recording problems and their solutions for future reference. •Training clients on new systems or software applications.