Automation & Solutions Manager

• May 2023 - Present

Regional Sales Director North America

• Feb 2022 - May 2023

Security systems and Supply chain

National Account Manager

• Jan 2021 - Mar 2022

Senior Sales & Marketing Consultatnt

• Mar 2020 - Jan 2021

Maximizer CRM | SystemX (OS) | Maximizer CRM | SystemX (OS) |

Corporate Account Manager

• Jun 2019 - May 2020

Sales and Marketing Pro

• Aug 2018 - Feb 2019

Sales And Marketing Director

• Jun 2014 - May 2018

Accomplishing marketing and sales human resource objectives Achieving marketing and sales operational objectives Determining annual and gross-profit plans by forecasting and developing annual sales quotas for different markets & sectors Identifying marketing opportunities, clients requirements; defining markets, targeted segments and Market share Sustaining rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities, collecting… Show more Accomplishing marketing and sales human resource objectives Achieving marketing and sales operational objectives Determining annual and gross-profit plans by forecasting and developing annual sales quotas for different markets & sectors Identifying marketing opportunities, clients requirements; defining markets, targeted segments and Market share Sustaining rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities, collecting, analyzing, and summarizing data and trends

Client Relationship Manager

• Oct 2007 - Jul 2014

Entrusted with responsibility of devising, effectuating and monitoring the overall customer service / relation operations, setting KPIs, workflows, processes & procedures and performance management. Closely monitoring, reviewing and measuring existing accounts performance reports, and newly generated business per account. Support teams in Identifying new opportunities and putting customized strategies to increase revenue per account. Handling & managing key accounts for exploring new… Show more Entrusted with responsibility of devising, effectuating and monitoring the overall customer service / relation operations, setting KPIs, workflows, processes & procedures and performance management. Closely monitoring, reviewing and measuring existing accounts performance reports, and newly generated business per account. Support teams in Identifying new opportunities and putting customized strategies to increase revenue per account. Handling & managing key accounts for exploring new opportunities, support generating more business, cross selling and providing marketing communication consultancy services. Managing day to day operations and ensuring the smooth processing of jobs, orders and customers’ requests. Identify opportunities for improving the efficiency in processes and practices. Work closely to provide the necessary support for business operations (client relations, designing, IT, Production & Sales) and to review the operational structure as, and when, required. Managing operational relationship with vendors (Xerox, Ricoh, Cannon – Oce, Pitney Bowes, Douplo… etc) & securing the achievement of clients’ high level satisfaction on the overall delivery performance. Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

Operations Manager

• Sep 2003 - Oct 2007

Planning, applying and controlling the operation's (production, stores & after sale support) processes and procedures. Developing and preparing the operation’s manuals. Structuring the operations department and optimizing the production. Support in designing and planning the production of more than 19 million letters and envelopes per month ( 12 industrial mass production digital printers & 6 industrial mass production fulfilment machines). Initiating, Preparing and negotiating the… Show more Planning, applying and controlling the operation's (production, stores & after sale support) processes and procedures. Developing and preparing the operation’s manuals. Structuring the operations department and optimizing the production. Support in designing and planning the production of more than 19 million letters and envelopes per month ( 12 industrial mass production digital printers & 6 industrial mass production fulfilment machines). Initiating, Preparing and negotiating the operations SLA’s and COB’s. Developing and building strong relations with clients. New projects planning & implementation (kickoff meetings, taking requirements, planning, testing and moving to live production). Building and creating strong value supply chains with the market key suppliers and vendors. Enhancing and applying the production security & quality control systems. Researching & Forecasting the market trends and potentials, planning, developing and enhancing the production lines

Airport operations Team leader

• Dec 2000 - Jul 2003

Travel Consultant

• Jan 1998 - Jan 2000