Experience

NTT Business Process Outsourcing

• Canada
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Bilingual chargeback Analyst

  • Jan 2023 - Present

  • Responding to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle. • Analyzing and processing Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met • Responding to all merchant challenges and assessing next steps in the Second Cycle Representment • Analyzing data and utilize tools and resources to perform trending analysis in relation to fraud cases. • Performing financially based investigative and assessment activities Show less



Attijariwafa bank

• Morocco
• Banking
• 700 & Above Employee

• Group Reporting Manager

  • Sep 2020 - Oct 2022

  - Design and implementation of the budgetary process.- Caring out group reporting bs on regular basis (dashboards, KPI’s, breakdown of economic aggregates by LOB business line ...).- Ensure coordination and synergy between the steering entity, the accounting production unit and the functional administration.- Ensure the second-tier line controls of the social closure.- Ensure National and International financial watch through cross-sectional studies and analyzes.

• Accounting operations associate

  • Jan 2017 - Sep 2020

  • Elaboration of the social accounts: - Preparation of the elements relating to the monthly accounts closing. - Preparation of the tax results and the net results. - Participation in the development of accounting procedures.• Accounting Project manager support : - Functional administrator of the Oracle E-Business Suite solution. - Business Review & Management Reporting. - Preparation of Management Reporting (General accounting and cost accounting reconciliation, Forecast ...) Show less