Business Operations Specialist

• Jan 2019 - Present

Executive Assistant/Office Manager

• Jun 2016 - Oct 2018

• Oversaw appointment scheduling and itinerary coordination for executives, managers, and team members • Arranged corporate and office conferences for over 70 company employees and guests onsite and offsite • Provided complete meeting support including preparing materials and taking notes • Aggregated and analyzed historical data related to administrative costs to prepare quarterly budgets for corporate-level management • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders, corporate retreat, and opening new offices • Managed office and facility duties for 4 offices across Hawaii, California, Florida, and France • Oversaw office inventory activities, including ordering and requisitions, stocking, and shipping and receiving • Managed a contracted IT support team for internal corporate support as well as provide admin support for several IT tools including Confluence/JIRA, Office365 for corporate email, and phone systems • Communicated regular office announcements through email and HR system • Assisted HR with onboarding and offboarding including the distribution and return of equipment • Procured all equipment including laptops and electronic devices. Also ordered all kitchen and office supplies • Managed the HR system, Namely

Asset Manager

• May 2010 - Oct 2017

• Analyzed operational information for impact on NOI, identified trends, and recommended appropriate adjustments • Minimize budget expenses and increase NOI by ~5% annually • Manage financial operations including payments for leasing, taxes, maintenance, insurance, and others • Handle Landlord/Tenant/Contractor communication • Inspect properties for maintenance and any reported or potential issues and oversee the renovations • Ensure all rents and billings are invoiced and collected in compliance with lease terms • Draft and review lease/sales contracts

Danish QA Linguistic Tester

• Mar 2015 - Aug 2015

• Reviewed curator material to ensure compliance with company standards • Collaborated with producers to troubleshoot and resolve production and content-related issues • Supported the launch of applications in specific countries by providing support • Verified and corrected metadata and content that were imported into the company's internal database • Evaluated localization and translation of content visible in the UI and corrected as needed • Reviewed curator material to ensure compliance with company standards • Collaborated with producers to troubleshoot and resolve production and content-related issues • Supported the launch of applications in specific countries by providing support • Verified and corrected metadata and content that were imported into the company's internal database • Evaluated localization and translation of content visible in the UI and corrected as needed

Executive Assistant/Office Administrator

• Jul 2013 - Oct 2014

• Implemented and maintained HR system • Handled employee onboarding, offboarding, and benefits such as medical, dental, and vision insurance as well as vendor discounts for employees • Assisted and greeted clients and vendors • Arranged all business trips including flights, lodging, and transportation for executive team and team members • Established catering options with vendors for weekly office lunches • Planned office events such as Happy Hour, Christmas Goat Farm dinner, Gokart racing, and Halloween • Maintained calendars and scheduled meetings for CEO, CTO, and management teams with clients and vendors • Negotiated and reviewed leasing contracts and coordinated the setup of Redwood City, CA office headquarters and office expansion in Indianapolis, IN • Managed AP and AR including reconciliation and contacting clients regarding late payments • Implemented and maintained inventory tracking of equipment and supplies • Ensured all office and kitchen supplies were in stock at all times • Handled mail and package shipping and receiving • Managed company server and door security network and set up laptops and other electronics for new employees • Establish the company culture

Executive Assistant/Marketing Assistant

• Oct 2011 - Apr 2012

• Assisted executives on various projects • Conducted internal audit on inventory management • Launched sales of special equipment and electronics • Assisted in the shipping and receiving process of products • Reorganized company document filing procedure • Assisted executives on various projects • Conducted internal audit on inventory management • Launched sales of special equipment and electronics • Assisted in the shipping and receiving process of products • Reorganized company document filing procedure

Marketing Intern

• Jul 2011 - Sep 2011

• Researched into the presence of STIZZiL on social media and implemented adjustments to create a better awareness of the company • Analyzed related market for competitors' service offerings • Prepared reports detailing project updates and ongoing trends • Researched into the presence of STIZZiL on social media and implemented adjustments to create a better awareness of the company • Analyzed related market for competitors' service offerings • Prepared reports detailing project updates and ongoing trends

Student Assistant

• Feb 2010 - May 2011

• Performed administrative tasks such as organizing and processing documents for office staff, accepting cash/check payments, and making appointments • Responded to international students' inquiries made in person, over the telephone, and email regarding application process, immigration concerns, and available courses • Managed databases and created spreadsheets to process and maintain student and financial records • Established and maintained effective communication and relationship between students and staff in a culturally diverse environment • Created fliers for events, activities, and notification purposes • Updated news section of the company website for agents on a regular basis • Maintained the public online calendar for the Global Leadership and Culture program with updates from upcoming on- and off-campus events related to the program • Conducted surveys and gathered testimonials for marketing and relations purposes

Senior English Tutor

• Jan 2008 - Aug 2009

• Improved both American and international students' English proficiency through personal sessions • Organized group sessions of up to 8 students per group • Trained and mentored new tutors in the field of English and English as a Second Language (ESL) • Assisted in the evaluation of new tutors' performances • Improved both American and international students' English proficiency through personal sessions • Organized group sessions of up to 8 students per group • Trained and mentored new tutors in the field of English and English as a Second Language (ESL) • Assisted in the evaluation of new tutors' performances

General Manager

• Feb 2001 - Nov 2006

• Established Spil-O-Rama with owner, setting up layout and machines • Interacted with customers through sales and services such as responding to inquiries and setting up reservations • Maintained financial records and bookkeeping • Performed regular check-up of inventory and restocked as necessary • Planned employee work schedules • Hired, trained, and supervised employees • Inspected and performed basic maintenance on machines and equipment • Established Spil-O-Rama with owner, setting up layout and machines • Interacted with customers through sales and services such as responding to inquiries and setting up reservations • Maintained financial records and bookkeeping • Performed regular check-up of inventory and restocked as necessary • Planned employee work schedules • Hired, trained, and supervised employees • Inspected and performed basic maintenance on machines and equipment