Assistant Teaching Professor

• Aug 2022 - Present

Technology Support Analyst Senior

• Mar 2020 - Aug 2022

Engages with end-users, in person, online, and over the phone. Create and conduct trainings on the use of LMS (Learning Management Systems) and various other software tools (Canvas, Dropbox, Slack, and Zoom), perform high-end administrative duties across LMS to troubleshoot technical issues, write business processes for employees to follow, conduct 1:1 consultations with faculty members on the use of LMS, related tools, and course building, manage and troubleshoot classroom technologies, create technical guides and update online knowledgebase system, use ticketing system to manage requests, and install and manage software technologies on all computers within the infrastructure. Trained all faculty and staff on the use of Zoom during the COVID-19 Pandemic. Show less

Instructional Designer Associate

• Jun 2018 - Mar 2020

Builds and manages ASU’s online courses in Learning Management Systems (LMS) (experienced in Blackboard and Canvas), creates and conducts trainings on the use of Learning Management Systems and various other software tools (Google suite, Screencast-O-Matic, Snagit, Ally, MediaAMP, Slack, and Zoom), manages a team of thirteen employees who assist in course building, writes business processes for employees to follow, conducts 1:1 consultations with faculty members on the use of LMS and related tools, facilitates the creation, filming, and editing of recorded lectures and other content for ASU’s websites and online courses. Show less

Intern

• Aug 2017 - May 2018

Participates in developing claims of innocence for individuals who were wrongfully convicted of crimes they did not commit. Strong understanding of the legal system along with capable investigation and problem-solving skills. Proficient in legal clerical work and able to work well in an office environment. A wonderful volunteer opportunity. Participates in developing claims of innocence for individuals who were wrongfully convicted of crimes they did not commit. Strong understanding of the legal system along with capable investigation and problem-solving skills. Proficient in legal clerical work and able to work well in an office environment. A wonderful volunteer opportunity.

IT Help Desk Aide

• Aug 2016 - May 2018

Engages with end-users, in person, online, and over the phone. Strong Microsoft Office and Blackboard understanding, able to diagnose simple and complex technical issues. Maintains classroom functionalities and faculty technical support during hours of business. Experience in recording studio equipment and software for higher education regarding lecture creation. Engages with end-users, in person, online, and over the phone. Strong Microsoft Office and Blackboard understanding, able to diagnose simple and complex technical issues. Maintains classroom functionalities and faculty technical support during hours of business. Experience in recording studio equipment and software for higher education regarding lecture creation.

Respite/Habilitation Care Provider

• Jun 2015 - Aug 2017

Provides disabled child care. Works well with children, ensures client is fed, bathed, clothed, living in a healthy environment, and meeting requirements and goals set by the client’s parents and the State of Arizona Disability Coordinators. Provides disabled child care. Works well with children, ensures client is fed, bathed, clothed, living in a healthy environment, and meeting requirements and goals set by the client’s parents and the State of Arizona Disability Coordinators.