Director of Operations

• Jul 2023 - Present

Senior Manager - Operations and Logistics

• Sep 2019 - Jul 2023

•Oversaw all procurement, manufacturing, logistics and order fulfillment; constantly collaborated interdepartmentally with stakeholders in Finance, Marketing and Digital Product. •Systematized logistics and supply chain processes to improve efficiency and performance in manufacturing, inventory management, warehouse management and fulfillment •Sourced, vetted and selected new domestic 3PL and coordinated entire transition to new partner with all relevant parties•Identified and acted on opportunities for significant reduction in COGS resulting in $1M annualized savings. •Owned production forecasting process for both packaging and finished goods.•Managed ordering process for all primary and secondary packaging and finished goods from order placement to final delivery based on sales forecasts•Established clear R&D practices for new product launches and oversaw development and testing processes•Maintained inventory and communication with 10 warehouses: 3 domestic, 7 international•Executed logistics requirements for integration with Fulfillment by Amazon (FBA) Show less

Business Development - Account Manager

• Dec 2017 - Feb 2021

•Managed and supported 500+ global accounts, both traditional salons and independent stylists •Trained new accounts through first quarter with the brand with customized goal setting, business planning and product training; strategized with other accounts to maximize growth opportunities•Drove ongoing development of Business to Business marketing messages and growth strategies•Produced 30% growth in sales year over year in 2018 and continued trend into 2019

Admissions Manager

• Jul 2017 - Nov 2017

•Managed on-boarding process for all potential new accounts from initial contact to full conversion•Led prospective hairdressers through trial period; illustrated product benefits and business model•Obtained prospects through company website, direct referrals and social media

College Financial Representative

• May 2016 - Feb 2017

•Achieved ranking in Top 5% of all CFRs in West & Central Regions to attend regional convention •Met with prospective clients to assess current financial position with respect to future goals •Designed plan to achieve goals with both defensive and offensive strategies and tax efficiency •Achieved ranking in Top 5% of all CFRs in West & Central Regions to attend regional convention •Met with prospective clients to assess current financial position with respect to future goals •Designed plan to achieve goals with both defensive and offensive strategies and tax efficiency

Marketing Intern

• May 2015 - Aug 2015

•Assisted Principals and Marketing Director with account management and daily operations •Contacted and informed HR Benefits Managers of services provided by Retirement Benefits Group •Maintained database of prospective clients and leads; attended meetings with fund managers •Assisted Principals and Marketing Director with account management and daily operations •Contacted and informed HR Benefits Managers of services provided by Retirement Benefits Group •Maintained database of prospective clients and leads; attended meetings with fund managers

Event Marketing Intern

• Jun 2014 - Aug 2014

•Created detailed proposal decks for account managers to present to clients •Researched and recommended viable vendor options for catering, technology, and décor services •Coordinated event logistics and worked as brand ambassador at high-performing activations •Created detailed proposal decks for account managers to present to clients •Researched and recommended viable vendor options for catering, technology, and décor services •Coordinated event logistics and worked as brand ambassador at high-performing activations