Experience

Petline Insurance Company

• Canada
• Insurance
• 1 - 100 Employee

• Insurance Advisor

  • Dec 2021 - Present

  Keep records of customer interactions following communication procedures, guidelines and policies. Assist customers with pre-authorizations, plan upgrades/downgrades or cancellations. Take payment information and other pertinent information and maintain/create customer files. Aide in retaining customer base. Resolve product or service issues by clarifying customer problem, suggesting or explaining the solution and facilitating the resolution. Contribute to team effort by providing sales with sales leads. Provide accurate, valid and complete information. Follow all Canadian Insurance laws and regulations. Show less



Wall Grain Handling Systems Limited

• Canada
• Farming
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2019 - Aug 2021

  Communicate with account managers to create service and sales estimates for customers based on needs and demands. Contact suppliers regarding pricing or product questions. Update and maintain pricing spreadsheets, communicating prices to Account Managers and Administration. Receive customer information from Account Managers and input it into the customer database for future sales leads. Provide supplementary support to the Accounts Receivable and Accounts payable departments. Liaise with the Controller to resolve inventory, account and/or pricing issues and communicate resolutions to the CEO. Prioritize tasks effectively with little to no management or direction. Keep up to date on frequent policy or practice changes. Show less



Bell MTS

• Canada
• Telecommunications
• 700 & Above Employee

• Customer Provision and Facilities Assignor

  • Jul 2014 - Sep 2019

  Analyze and prioritize complex data, voice and telecommunication service requests for both residential and corporate customers. Update and maintain customer record databases with a high degree of accuracy while working under strict deadlines. Produce, analyze and escalate reports. Answer incoming phone calls from internal departments in a call center atmosphere. Provide effective troubleshooting, problem solving and proactive solutions to service related problems in a timely manner. Aided in the training of new employees through one-on-one help and the compilation of training materials. Suggested means to improve response times and overall productivity. Show less



Pavilion Financial Corporation

• Canada
• Financial Services

• Receptionist

  • Dec 2013 - Mar 2014

  Assist Visitors, directing them to appropriate personnel and answering office calls and emails. Develop and submit expense reports with complete accuracy. Receive and file confidential financial documents. Assist Visitors, directing them to appropriate personnel and answering office calls and emails. Develop and submit expense reports with complete accuracy. Receive and file confidential financial documents.



Southglen Veterinary Hospital

• Winnipeg, Manitoba

• Veterinary Assistant

  • Dec 2011 - Dec 2013

  Record and update patient information into the clinic database, as well as manage appointment scheduling and follow up. Liaise with insurance providers on behalf of customers. Open, sort and distribute incoming messages and correspondence. Purchase and maintain office supply inventory adhering to budget and anticipating demand. Aid in the preparation, completion and clean up of procedures. Fill customer prescription requests. Record and update patient information into the clinic database, as well as manage appointment scheduling and follow up. Liaise with insurance providers on behalf of customers. Open, sort and distribute incoming messages and correspondence. Purchase and maintain office supply inventory adhering to budget and anticipating demand. Aid in the preparation, completion and clean up of procedures. Fill customer prescription requests.