Experience

CauseMic

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Operations Specialist

  • Jan 2022 - Present

• Project Manager

  • Mar 2021 - Jan 2022

  - Configured Salesforce, Mailchimp, and other platforms to meet the technology needs of customers- Served as Development Operations subject matter expert- Worked with Technology Specialist to conduct discovery interviews and determine the technology needs of customers- Researched and identified nonprofits and social impact companies that would meet KPI requirements



Team Rubicon

• United States
• Non-profit Organizations
• 400 - 500 Employee

• Senior Associate, Development Operations

  • Feb 2019 - Feb 2021

  - Partnered with Senior Development staff to outline strategy, identify opportunities for improvement, and define department KPI’s- Hired and managed a team of two Operations Coordinators- Managed Salesforce data to ensure consistency and accurate forecasting of donor pipelines- Trained new hires on internal processes and tools - Acted as liaison for Development and internal teams such as Finance, Technology, and Communications- Partnered with Executive Officers and the Technology team to develop reporting solutions and outline technology plans to support fundraising efforts and data integrity- Worked with Development leadership to determine system needs for the transition from Salesforce to Microsoft Dynamics

• Associate, Development Operations

  • Aug 2018 - Feb 2019

  - Served as System Administrator for tools like Salesforce, Pardot, and Classy- Project Managed disaster-related and time-based fundraising campaigns- Drafted or reviewed all donor communications including direct mail, email, and SMS

• Coordinator, Development Operations

  • May 2017 - Aug 2018

  - Analyzed mass-market fundraising email performance- Built fundraising pages in Classy for internal and external campaigns- Drafted and sent mass-market fundraising emails through Pardot

• Development Assistant

  • Sep 2016 - May 2017

  - Maintained the integrity of the donor database in Salesforce on an ongoing basis, including merging duplicate account and contact records- Performed donor (customer) nurturing and stewardship- Supported Senior Development Officer in fundraising activities from individual contributors - Reconciled transactions to ensure accurate financial reporting- Processed donor contributions and manage financial payments - Assisted with marketing, communications, and follow up correspondence to donors

• Volunteer Support Intern

  • Sep 2015 - Aug 2016

  - Utilized multiple technology platforms to recruit, train, and deploy volunteers- Supported regional team Membership Managers during mobilization for operations and non-response events - including personnel planning and logistics execution- Collected and analyzed trends in volunteer feedback, notification response rates, and volunteer cost offset reimbursements- Assisted with event creation and execution for the first annual nationwide Run as One event- Provided customer service for volunteer feedback and inquiries



Plastic Surgery SD

• Medical Administration Intern

  • Feb 2013 - Jun 2013

  - Executed transition of medical records from paper to electronic database for high volume plastic surgery practice with over 1,500 patients- Assisted with dispensing medications and associated detailed data entry - Executed transition of medical records from paper to electronic database for high volume plastic surgery practice with over 1,500 patients- Assisted with dispensing medications and associated detailed data entry