Haikeem Stewart

Senior Certified Technical Associate at theITSupportCenter, LLC
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Contact Information
us****@****om
(386) 825-5501
Skills

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5.0

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Raymond Spellen

Haikeem-Olajuwon is a hardworking individual who pays extreme attention to detail on all of his work. He strives to be a perfectionist and doesn't mind working long hours if necessary. I would highly recommend him to anyone anywhere in the world.

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Credentials

  • Cyber Security
    Champlain College
    Jun, 2019
    - Oct, 2024
  • AT&T Gold Badge
    AT&T Cybersecurity
    May, 2019
    - Oct, 2024

Experience

  • theITSupportCenter, LLC
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Certified Technical Associate
      • Nov 2020 - Present

      • Proven problem-solving experience developed by attacking and overcoming new obstacles daily to achieve the best resolution possible • Assist customers with setup of new services, software, hardware, and technical support • Consistently built rapport with employees, clientele, and suppliers resulting in increased morale and repeat business • Proven problem-solving experience developed by attacking and overcoming new obstacles daily to achieve the best resolution possible • Assist customers with setup of new services, software, hardware, and technical support • Consistently built rapport with employees, clientele, and suppliers resulting in increased morale and repeat business

  • AT&T
    • United States
    • Telecommunications
    • 700 & Above Employee
    • System Administrator
      • Jul 2008 - Mar 2022

      • Optimized technical installation support to clients, technicians, and management by 25%.• Assisted IT manager as liaison on software updates, equipment installation, reducing workload by 60%.• Provided 24/7 customer service troubleshooting, diagnosing, and applying logical solution to installation problems. Achieving a 97% Overall SATISFACTION rating service tickets.

    • Retail Sales Consultant
      • Jul 2008 - Mar 2022

      Customer facing sales of AT&T mobility and entertainment services.

    • Integrated Solutions Analyst
      • Jul 2017 - Nov 2017

      • Responsible for upgrading, modifying and replacing hardware, software and network components.• Installed, troubleshoot, repaired, operated, and maintained computer workstations, and laptops.

  • topDentists, LLC
    • United States
    • Market Research
    • 1 - 100 Employee
    • Senior Database Administrator
      • Jan 2013 - Aug 2015

      • Configured, assembled and installed laptops, microcomputers, working and/or peripheral equipment. • Performed first line support for service interruptions for printer routings, power outages, wiring problems and malfunctioning servers. • Coached clients from help desk on technical duties and managed hardware and software. • • Configured, assembled and installed laptops, microcomputers, working and/or peripheral equipment. • Performed first line support for service interruptions for printer routings, power outages, wiring problems and malfunctioning servers. • Coached clients from help desk on technical duties and managed hardware and software. •

  • Kane & Company Dance Studios
    • Hip-Hop Instructor
      • 2010 - 2013
  • Augusta University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Student Housing Association President
      • Aug 2011 - Jul 2012
  • Augusta National Golf Club
    • United States
    • Hospitality
    • 300 - 400 Employee
    • Pro Shop Customer Consultant
      • Apr 2008 - Apr 2008
  • Burgess Amusements
    • United States
    • Events Services
    • 1 - 100 Employee
    • Supervisor
      • Aug 2005 - Dec 2007

Education

  • Champlain College
    Bachelor of Technology - BTech, Cyber Security
    2018 - 2019
  • Augusta University
    Bachelor of Science - BS, Computer Science
    2007 - 2013
  • Augusta University
    Bachelor of Science - BS, Psychology
    2007 - 2012

Community

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