Logistics

• Dec 2020 - Present

Operation Supervisor / HR Officer

• Feb 2017 - Dec 2020

• Manage and coordinate the operation team and operational activities for Imports / Exports & customs Clearance• Participate in the development and implementation of goals, objectives, policies, and priorities of the organization• Direct and review work plan for assigned staff• Implement appropriate safety guidelines and investigate injuries or unsafe conditions to comply with the QHSE Standards• Develop delivery schedules and drop shipment strategies• Maintain accurate records and files of client projects• Meet with staff to identify and resolve problems• Implement discipline and procedures• Prepare and present staff reports and other correspondence as appropriate and necessary• Discover new Agents and Service Providers to correlate the ongoing operations Activity with increased support resources among the fields of Imports/Export/Customs Clearance• Ensure proper communication protocol and on-time responses to client inquiries• Ensure project operation team is deploying the SOPs and as per the client requirement• Ensure on timely reporting to client• Monitor the operations procedure to ensure on-time execution/delivery• Monitor operations team activity, performance and assist solving problems• Validate daily operations report prior sending to client• Capture, report and analyses daily operations activities performance• Maintain Weekly, Monthly, quarterly KPIs Summary report to Management• Tendering, projects budgeting, quotations to clients over different locations for contracted or non-contracted clients. Show less

Operation coordinator / HR Officer

• Feb 2014 - Jan 2017

• Handling basic operational tasks and duties.• Daily updating of On-line tracking report.• Follow up on quotations sent to clients.• Keep and constantly update client database.• Corresponding with agents on various import related activities.• Review customer complaints and working on resolving them.• Validate Dispatches report to reflect cost and prices match along with complete and accurate supporting documents prior submission to Accounting department.• Updating daily operations report internally to Accounting department.• Maintain Supplier’s and Service provider’s records up-to date.• Link the Supplier’s payment orders between Operations and Accounting departments.• Prepare Export Customs Declarations.• Explaining and providing information on employee benefits, programs, and education.• Maintaining employee records and paperwork.• Answering employee questions and addressing employee concerns with company.• Recruit staff, which involves developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates.• Maintain employees’ records (attendance, allowances, deductions and salaries etc.) according to policy and legal requirements.• Preparing employees annual leaves and indemnity sheets according to policy and legal requirements. Show less

Customer Service / Administrative Assistant

• Oct 2011 - Jan 2014

• Present, promote and sell services using solid arguments to existing and prospective customers• Perform cost-benefit and needs analysis of existing potential customers to meet their needs• Establish, develop and maintain positive business and customer relationships• Reach out to customer leads through cold calling• Expedite the resolution of customer problems and complaints to maximize satisfaction• Achieve agreed upon sales targets and outcomes within schedule• Coordinate sales effort with team members and other departments• Analyze the territory/market’s potential, track sales and status reports• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new services.• Continuously improve through feedback• prepare Commercial Invoices / Packing list and attestation• Company Branches documents filing.• Employees Services Filing.• Drivers & Vehicles’ registrations, documents filing & expenses.• Employees’ Attendance and leaves records.• Assist with administration works for Managers.• Travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant reservations.• Transporters and suppliers’ payments coordination with accounting department.• Original Shipping Documents messengering coordination between branches.• Provides administrative support to ensure efficient operation of office.• Answers phone calls, schedules meetings and supports visitors.• Carries out administrative duties such as typing, copying, binding, scanning etc.• Exhibits polite and professional communication via phone, e-mail, and mail.• Supports team by performing tasks related to organization and strong communication. Show less

Secretary

• Jul 2006 - Aug 2008

Prepare and manage correspondence,reports and documents Organize and coordinate meetings,conferences,travel arrangements Take,type and distribute minutes of meetings Implement and maintain office system Prepare and manage correspondence,reports and documents Organize and coordinate meetings,conferences,travel arrangements Take,type and distribute minutes of meetings Implement and maintain office system