Experience

Sheraton Cairo Hotel & Casino

• Egypt
• Hospitality
• 1 - 100 Employee

• Human Resources Specialist

  • Jul 2021 - Present



Breadfast

• Egypt
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Human Resources Generalist

  • Mar 2020 - Dec 2020



Silver

• Nasr City 1, Cairo Governorate, Egypt

• Human Resources Generalist

  • Dec 2018 - Dec 2019

  • Write job description and job requirements for the needed vacancies. • Manage the sourcing process to meet manpower plan requirements. • Recruited and screened qualified potential employees. • Conduct face to face interviews and evaluate the selected candidates. • Follow up with the selected candidates during and after hiring procedures • Send job offer emails to accepted candidates that include the required hiring papers and gross salaries. • Maintain Human Recourses records by recording new hires, terminations, tracking leaves and ensures completion of all appropriate paperwork for new employees. • Provide HR letters for employees. • Monthly salary, job and grades transactions, reporting and updates • Participate in annual salary surveys • Review monthly payroll • Assign and review salary structure as per standard and benchmark. • Prepare employees attendance and monthly payroll transaction. • Prepare and update employees leaves balance record. • Run monthly report transaction to send it to finance department “new hire, deductions, compensations, allowances”. Show less



dfa

• Nasr city

• Operation Advisor

  • Dec 2017 - Nov 2018

  • Assisted customers with questions and concerns. • Answered and directed outbound and inbound phone calls per day. • Worked with potential customers to understand requirements and provide exceptional service. • Daily feedback reports. • Handling customers complains and escalations and sending emails regarding the same case. • Worked with direct manager to resolve problems, improve operations and provide exceptional customer service. • Coordinated creation and deployment of videos, social media posts. • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings. • Composed daily posts for social media and helped build presence for the company on Facebook and Instagram. • Worked closely with clients to identify needs and challenges and provide solution-oriented campaign themes. • Communicating, consulting and co-operating with other members of the Institute Staff. • Assisted with meetings and presentations within company. • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. Show less



Change Training Center

• Senior Customer Service Representative

  • Jan 2017 - Oct 2017

  • Assisted customers with questions and concerns. • Answered and directed outbound and inbound phone calls per day. • Worked with potential customers to understand requirements and provide exceptional service. • Daily feedback reports. • Handling customers complains and escalations and sending emails regarding the same case. • Worked with direct manager to resolve problems, improve operations and provide exceptional customer service. • Coordinated creation and deployment of videos, social media posts. • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings. • Composed daily posts for social media and helped build presence for the company on Facebook and Instagram. • Worked closely with clients to identify needs and challenges and provide solution-oriented campaign themes. • Communicating, consulting and co-operating with other members of the Institute Staff. • Assisted with meetings and presentations within company. • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping. Show less