Experience

bnbme holiday homes by hoteliers

• United Arab Emirates
• Bed-and-Breakfasts, Hostels, Homestays
• 1 - 100 Employee

• Housekeeping Manager

  • Aug 2023 - Present

  dubai Ensures a smooth running of the entire Housekeeping operation. Coordinates, and delegates and follows-up on daily job assignments and projects for the Housekeeping operation and staff.Counsels, documents, praises or disciplines any employee as required.Regulates quality of cleanliness of the guest rooms, as well as, the public areas. Responds to all guest requests and complaints and follows up to ensure the guest’s satisfaction. Monitors daily scheduling and payroll through effective… Show more Ensures a smooth running of the entire Housekeeping operation. Coordinates, and delegates and follows-up on daily job assignments and projects for the Housekeeping operation and staff.Counsels, documents, praises or disciplines any employee as required.Regulates quality of cleanliness of the guest rooms, as well as, the public areas. Responds to all guest requests and complaints and follows up to ensure the guest’s satisfaction. Monitors daily scheduling and payroll through effective planning. Communicates with the Front Office to ensure that all cleaned rooms are entered in the computer before the end of the day.Inspects rooms daily, giving priority to the VIP and “Showrooms”, works with the Supervisors in this area.Assists in training and re-training of all employees. Performs other duties as required by the Regional Director of Housekeeping. Enforces hotel and departmental policies and procedures. Adhere to health and safety guidelines, ensuring employees follow accordingly. Follows and supervises key handling procedure set by hotel Ensure that departmental administration is carried out efficiently and log-in systems are accurate at all times,Conducting daily briefings in order to provide up to date information. Ensure grooming standards are maintained by the Team whilst personally presenting a professional image Show less



Accor

• France
• Hospitality
• 700 & Above Employee

• Assistant Executive Housekeeper

  • Nov 2021 - Jan 2023

  Doha, Qatar preparing a monthly forecast for the housekeeping department coordinating with various other departments. Along with this, i am also responsible of undertaking lost or found procedures maintaining annual budgets for the housekeeping department, maintaining capital expenditures and planning various housekeeping strategies. Manage payroll process for housekeeping department occasionally. Operate within OSHA and safety standards within housekeeping department. Train in proper… Show more preparing a monthly forecast for the housekeeping department coordinating with various other departments. Along with this, i am also responsible of undertaking lost or found procedures maintaining annual budgets for the housekeeping department, maintaining capital expenditures and planning various housekeeping strategies. Manage payroll process for housekeeping department occasionally. Operate within OSHA and safety standards within housekeeping department. Train in proper chemical procedures of MSDS and Ecolab and any sort of chemical safety. tack care of all buildings and public area and ensure cleanliness of all areas efficiently. Monitor proper usage of hazardous chemicals in compliance with OSHA and other applicable safety and health policies and procedures requests and maintain company standards in all work at all times. Administer efficient working of all housekeeping department at all times and supervise all work and ensure compliance to all operational Standards and organization regulations. Monitor all sub activities for departments and maintain records of all expenses and control all costs for department and recommend ways to increase efficiency. Design all housekeeping policies and procedures according to required standards and schedule All rotational duties for staffs. Maintain safety and hygiene and perform all appraisals for staff regularly and coordinate with various engineering and front office staff. Prepare Annual Housekeeping Budget. Daily inspection of public areas and employees locker rooms. Daily briefing of Supervisors/ Executives. Coordinating the preventive maintenance schedule of rooms and a public area with the maintenance department. plan all schedule for spring cleaning and pest control and perform regular audit on same and ensure compliance. budgeting,strategy planning,Laundry & linen/ uniform operations management,micro management,execution of incremental revenue,Room division. Show less



City Premiere Marina Deluxe Hotel Apartments

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Assistant Executive Housekeeper

  • Dec 2018 - Oct 2021

  Dubai, Dubai, United Arab Emirates conducting quality inspections of public areas, guest rooms, corridors, washrooms, etc. They may also check out the laundry personnel to ensure its proper functioning. effectively manage all the expenses and maintain a proper record of the same. Review monthly consumption of chemicals, linen par stockings, and other items identical to operations. Review the budget according to the purchases and consumption of goods. Lead a team of multinational housekeepers, laundry attendants… Show more conducting quality inspections of public areas, guest rooms, corridors, washrooms, etc. They may also check out the laundry personnel to ensure its proper functioning. effectively manage all the expenses and maintain a proper record of the same. Review monthly consumption of chemicals, linen par stockings, and other items identical to operations. Review the budget according to the purchases and consumption of goods. Lead a team of multinational housekeepers, laundry attendants and public space attendants to continuously improve cleanliness and productivity Maintain safety and hygiene and perform all appraisals for staff regularly and coordinate with various engineering and front office staff. acknowledge budget and payroll guidelines to ensure that each area of responsibility operates within establish cost while providing maximum service. Devise daily deployment of housekeepers base on hotel occupancy, arrivals and departures Daily inspection of public areas and employees locker rooms. Daily briefing of Supervisors/ Executives. Coordinating the preventive maintenance schedule of rooms and a public area with the maintenance department. plan all schedule for spring cleaning and pest control and perform regular audit on same and ensure compliance.Develop and implement Housekeeping systems and procedures Prepare reports for management information. Assist Purchase department in selecting suppliers for items related to Housekeeping. Show less



Danat Hotels & Resorts

• United Arab Emirates
• Hospitality
• 200 - 300 Employee

• Assistant Housekeeping Manager

  • Feb 2017 - Nov 2018

  Al Ain United Arab Emirates conducting quality inspections of public areas, guest rooms, corridors, washrooms, etc. They may also check out the laundry personnel to ensure its proper functioning. effectively manage all the expenses and maintain a proper record of the same. Review monthly consumption of chemicals, linen par stockings, and other items identical to operations. Review the budget according to the purchases and consumption of goods. Lead a team of multinational housekeepers, laundry attendants… Show more conducting quality inspections of public areas, guest rooms, corridors, washrooms, etc. They may also check out the laundry personnel to ensure its proper functioning. effectively manage all the expenses and maintain a proper record of the same. Review monthly consumption of chemicals, linen par stockings, and other items identical to operations. Review the budget according to the purchases and consumption of goods. Lead a team of multinational housekeepers, laundry attendants and public space attendants to continuously improve cleanliness and productivity Maintain safety and hygiene and perform all appraisals for staff regularly and coordinate with various engineering and front office staff. acknowledge budget and payroll guidelines to ensure that each area of responsibility operates within establish cost while providing maximum service. Devise daily deployment of housekeepers base on hotel occupancy, arrivals and departures Daily inspection of public areas and employees locker rooms. Daily briefing of Supervisors/ Executives. Coordinating the preventive maintenance schedule of rooms and a public area with the maintenance department. plan all schedule for spring cleaning and pest control and perform regular audit on same and ensure compliance.Develop and implement Housekeeping systems and procedures Prepare reports for management information. Assist Purchase department in selecting suppliers for items related to Housekeeping. Show less



Movenpick Hotel Apartments Al Mamzar Dubai

• Senior Housekeeping Supervisor

  • Mar 2014 - Jan 2017

  Dubai, United Arab Emirates Supervise Housekeeping Supervisors Allocate work duties to Supervisors/Team Members Support Executive Housekeeper with projects and daily tasks Perform routine inspections of all check out rooms and spot checks of all occupied rooms Report and follow up on any maintenance defects or other issues Inspect, routinely, service areas, store rooms and corridors Schedule and supervise deep cleaning and any other projects Manage and train Room Attendants and other Team Members… Show more Supervise Housekeeping Supervisors Allocate work duties to Supervisors/Team Members Support Executive Housekeeper with projects and daily tasks Perform routine inspections of all check out rooms and spot checks of all occupied rooms Report and follow up on any maintenance defects or other issues Inspect, routinely, service areas, store rooms and corridors Schedule and supervise deep cleaning and any other projects Manage and train Room Attendants and other Team Members to ensure their performance is to the Manage, efficiently, stock control and the maintenance of equipment. Provide excellent Guest service, including VIP and other special requirements. Ensure the adherence to hotel brand standards at all the time. Supports the smooth running of the housekeeping department Works proactively to improve guest satisfaction and comfort Delivers on plans and objectives where housekeeping initiatives & hotel targets are achieved Supervises the housekeeping team fostering a culture of growth, development and performance within the departmen Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained Builds and maintains effective working relationships with all key stakeholders Takes ownership of the departmental programmers that advance service standards, profitability and cost control. Show less



Hotel Anwar Al Madinah Mövenpick

• Saudi Arabia
• Hospitality
• 1 - 100 Employee

• Housekeeping Supervisor

  • Aug 2012 - Feb 2014

  Al Madinah, Saudi Arabia



Madinah Hilton

• Saudi Arabia
• Hospitality
• 1 - 100 Employee

• Housekeeping Supervisor

  • Jul 2010 - Jul 2012

  Al Madinah, Saudi Arabia Prepare daily worksheets for Room Attendants and Public Area Cleaners as per rotation. Assign special daily, weekly and monthly duties to RA and PAC Constantly check the computer system (Portal) throughout the day for an up-date of room status. Supervise the work that Room Attendants and Public Area Cleaners do and take immediate and suitable corrective action in a case where a member of staffs work is below standard including regular documented spot checks. To take charge… Show more Prepare daily worksheets for Room Attendants and Public Area Cleaners as per rotation. Assign special daily, weekly and monthly duties to RA and PAC Constantly check the computer system (Portal) throughout the day for an up-date of room status. Supervise the work that Room Attendants and Public Area Cleaners do and take immediate and suitable corrective action in a case where a member of staffs work is below standard including regular documented spot checks. To take charge of the department in the absence of the Head Housekeeper To act upon guest requests and special requirements where necessary Liaise with Head Housekeeper to ensure all sections of rooms are spring cleaned in rotation. Assist in authorizing and maintaining records of rosters, payroll sheets, overtime, extra payments, absence, bank holidays and holidays including preparation of full-time and casual time-sheets on a weekly basis. Show less



Hotel Poonja International - India

• Hospitality
• 1 - 100 Employee

• Room Attendant

  • Mar 2009 - May 2010

  Mangaluru, Karnataka, India Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc. Wear safety protection equipment as provided in line with department regulations and any local legislative requirements Handle and store chemicals in line with hotel… Show more Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc. Wear safety protection equipment as provided in line with department regulations and any local legislative requirements Handle and store chemicals in line with hotel regulations and any local legislative requirements Greet and acknowledge guests Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures Report to supervisor needed repairs or unsafe conditions Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty Respond to guest complaints, special requests and take action to ensure guest satisfaction Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping Report, turn in, and/or log all lost and found items according to established procedures Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Show less